Subway — Restaurant in Auburn

If I could give them zero stars, I would. They scam people out of their money, and try to lie about it afterwards. I live pretty far, so I placed an online order. I used a code that their location claimed to accept. By the time I walked in and got there, they cancelled my order.

At first the middle aged woman claimed I must be at the wrong store, even after I showed her my order. She kept lying about that, until I showed her my exact location and the fact that it was the right store. Afterwards, she confessed that my payment method was invalid. (It wasn’t, I used Apple Pay for a mobile order, which successfully went through and charged my card.)

Then, she tried saying that there’s no such thing as a “6.99 foot long” (there is, it’s caused by a commonly known code that works for online orders at select locations, which this was one of. She went off to the back after I asked for a manager, and claimed her boss said it was invalid. After I asked to speak to her boss, she claimed he actually wasn’t here.

She gave me the number, and nobody picked up after multiple calls. II still had the charge on my card. I told her to call her boss herself, and she claimed she couldn’t. (But earlier she claimed to talk to her boss? Oh, right! The one that apparently isn’t there. I have a friend who works at another location, and they’re definitely able to contact their boss.) I tried talking again, but got ignored.

The charge is still on my card, and they never refunded me. Not only is it disgusting behavior to rob teenagers of their money, lying repeatedly is even worse.

It lacks professionalism entirely, and gives the place a bad look.

I’ve never come across a Subway employee this unprofessional and disrespectful.

Better people need to be hired, and...

Been coming to this Subway every Sunday for breakfast before shopping for years. We weren't happy when they blocked the glass in front of the meats and cheeses, but continued coming. Today, we ordered two subs off the menu. The lady didn't ask what kind of cheese like normal, but we didn't notice at the time because the menu called for the type of cheese we wanted. But then she started putting veggies on without asking. We stopped her and said we wanted to choose our veggies and she said no, we had to take what was listed on our sandwich, we could only choose on build your own. I've never had that said to me at this subway, or any other of the many subways I have been to. I asked when that policy started, and she said that was always the rule. We left and won't be back. We'll find someplace else for our...

I went to this subway inside Walmart usually in evening hours some times mornings but anywho everytime I go there the workers are always in the back laughing and talking while customers are literally just sitting there waiting a few people has left including myself so I go to the aunti Anne’s right next to subway and the young girls that was working yesterday Saturday may 14th at around 5pm was very very awesome respectful good customer service and made my pretzels exactly how I want them good job girls this ain’t the first time these young ladies are wonderful but like I said the subway on the other hand was trash rude attitude and just not at all nice and this is every time I go there even couple of my friends stayed the same thing I hope manager see this review and have a talk with the...