Cinnabon — Restaurant in Auburn

Ordered 2 Classic Cinnamon Rolls no problem. Young lady at the counter rang me up normal. Even though her job to box up the 2 rolls is a simple one, I still proceeded to tip the establishment 18%. From being in the restaurant industry myself, I believe what goes around comes around so I usually always leave a tip whenever an option is presented to me.

After being rung up, we forgot to get a drink so we proceeded to ask for 2 water cups. There’s a sign that’s says water cup 0.55 cents. Instead of using my card I pulled out a $1 for the water cups that ended up coming out to $1.10. As the young lady was still waiting for the additional .10 cents for the water cup, I asked her to take that 0.10 cents out of my tip. The tip that totalled $1.80 cents that would’ve covered both water cups with an additional tip of 0.70 cents.

I had no problem paying the extra $1 for the water cups but when you are going to hassle me over the 0.10 additional cents when I already tipped the establishment for basically doing nothing is where you lost me. She told me that she cannot take the 0.10 cents remaining out of the tip I just gave. Someone in my group had a quarter and so we proceeded to pay the remaining fee with that and told her to keep the change.

Furthermore as a person who values their time, I got the short end of the stick by taking the time out of my day to write this review when in reality it’s about $1 and some change. Hope whoever manages this location can have a talk with this young lady to understand the principle of where I’m...

Cinnamon rolls are great but customer service is lacking. The employees look miserable, no smiles, no eye contact. The thing that bothered me most is that they were out of a few products today. My favorite is the "center of the roll". They had the tag up in the display case but when I asked to order one the worker said they "have none right now". So I decided to get their new churro frosting sandwich, which they had advertised on a big display, and which also had a tag in the display case, but they had none of those either. No option to wait for one, just "we don't have it right now" and it was 3 hours before...

Waited in line for 30 minutes to try cinnamon for the first time in my life. After years and years of hearing the rants and the raves about how amazing cinnamon is, I have to say one thing.

Absolutely dissapointing.

That is what cinnamon is. Disappointing. It's just a freaking cinnamon roll. It is no better or worse than any homemade cinnamon roll. Why on Earth everyone raves so much about it, I don't know. Maybe they can't bake.

This location had only a line of 5 people, but it still took at least 20 minutes to even order. That's not acceptable....