Bojangles — Restaurant in Augusta

I went to the Bojangles on Wrightsboro and went through the drive thru...I was about to ask the young girl at the drive thru a question on the menu..she interrupted me before I could ask her..and I didn't quite understand what she said, so I asked her to repeat herself,..and she said very rudely that the prices are on the menu...I admitly felt disrespected by what she said and how she said it. So I replied back to her and said that I wasn't going to ask about any prices and then she said " OK what do you want?"... so I told her that I changed my mind and will be driving off to go somewhere else that was a lot friendlier. I left and stopped somewhere to call and speak to the manager. I told her what happened...and i told her that the young girls attitude is going to cause their location to lose business...all the manager said was thank you for letting her know. She didn't apologize to me for the incident or let me know what she would do about it. I knew by the managers tone that she wouldn't do anything about the situation. It was a waste of my time to even called her. It's places like Bojangles and McDonalds that need extreme help when it comes to customer service. They need to do better and train their employees on how to give better customer service....

Did a online order, which gave me a time to pick up...when I got there, there was one car in the curbside parking spot and a car that must've went through drive-thru but was told to pull up while they wait (they should've stayed at the window so that the employees would be on the timer, to hopefully get his food to him quicker). After I went in, I was told the food wasn't ready. Then, after waiting a few more minutes, they told me they're waiting on my dirty rice, which will take 5mins. I stood in the store for 10mins or more, to the point the guy that was sitting in his car waiting for his food, came in and stood there waiting. Finally got my food and got home, just to find out my wife 3pc dinner (which was supposed to be 1 drum, 2 thighs) only had 1 piece in it. Our dirty rice might as well be called yellow rice because there was no meat in it. I started to drive all the way back for the missing chicken I paid for, but my wife told me she would just deal with the 1 piece. If you're gonna make someone wait a long time for their food, the least you can do is make sure the order is correct. I seems like being on their phone checking Snapchat is more important...

I only eat breakfast at Bojangles! I normally eat at the Bojangles at hwy 56 and tobacco Rd and always have good experience with food and customer service. Today I had errands on wrightsboro road so I went into the Bojangles here on wrightsboro. The cashier had the worst attitude and no friendly welcoming demeanor like most customer service workers do. Ariel was what her name tag said. I ordered my food for dine in but she put it in bags. Part of my order was a gravy biscuit. She put the gravy biscuit in the bag on its side causing the gravy to spill out in of the styrofoam container. I reminder her it was on for dine in and she just gave me stupid look. I asked for a tray and she stood there she didn't understand me. Finally, she in pulled out a tray and put my food on a dirty tray. I am very appreciative of any person who nowadays at least goes to work. However, whoever she kept texting while I ordered and was waiting for my food must have made her mad or put her in bad mood and she let it interfere with doing a good job. I considered it displaced anger. I doubt I will return to this restaurant and if I do I won't order if she is cashier...