Krystal — Restaurant in Augusta

The food tonight was horrid. The cashier/server was wonderful. She did what she she was supposed to do very well. She helped me get the best deal for the money that I wanted to spend. My order was 12 Krystal burgers with no pickles, 6 with pepperjack cheese. (I LOVE pepperjack cheese.) I get my food and the top three burgers are ice cold. I didn't have to touch them. The cheese was not even melted. I know that if the top three are cold the entire order was going to be cold. I immediately knocked in the drive through window and told the cashier. She got the bag and told me to pull up to the line. I did. I waited for about 10 minutes and she came outside with my order again. Nothing changed. I know exactly what was done. The cook got the bag an let it sit until he finished another order and then sent the same food out. THE CHEESE WAS NOT MELTED!!! I dont usually complain but this has never happen to me. I was hungry. I didn't want to complain but I know that if I had sent it back again something illegal would have been done to my food. It may have happened when I sent it back the first time. I didn't want to get sick because of raw meat so I went home and "finished" cooking the food that I ordered and payed for. I have watched the movie, "Waiting". I've also worked in enough kitchens to know what perverse things get done to food when people complain. I was furious. So much that I had to review my experience. I will never go to that particular Krystal establishment again. I work downtown and a lot of my friends do also. We pass the one at, 3116 Washington Rd. Augusta, GA, a lot on the way to work and on my way home in the middle of the night. I will tell all of my friends to not go there. I will tell them to tell at least 2 people that they know not to go there. That's at least 50 people. I was disrespected and I hope that this review hurts that restaurant because that should not have happened. AND...AND, it was wasn't busy!!! 10:30 p.m. on a Tuesday night. That should have NOT happened. Thanks to the cashier for helping...

I’m already not a Krystal fan, and I didn’t eat here, but this place has a bad taste in my mouth, and let me tell you why. Before I got my part-time job, I delivered for DoorDash. The night time manager, I don’t know what her name is, I wish I did, but she’s usually there working the overnight shift, anyway, she was nice to us at first, now when we have deliveries from there, she doesn’t even smile. Let me tell you what else. She came into my job, I work at a retail store, but I'm not going to tell you which one for the company’s sake , she came into my job , and I recognized her right away . I didn’t mention that to her though . She asked me a question , and I provided my answer , VERY RUDELY , she walked away , and she had her daughter or granddaughter or whoever with her , and I can tell they said some nasty things about me when they walked away , but I don’t know what they said . Later , they left my store and went shopping elsewhere . Maybe 20-30 minutes later , they come back , and SEARCH FOR ME SPECIFICALLY , to tell me they found their item elsewhere , again , RUDELY , then RUDELY asked me where they could find something to go with it , I answered her question literally four times because she just kept asking and talking to me like I’m stupid . Ma’am , I work here and I know I’m doing and what we sell and what we don’t sell , thank you . Anyways , she rudely again walked away and proceeded to AGAIN , say something nasty about me , making her daughter laugh . Not once did they even say ‘thank you’. Look lady , I was respectful everytime I came to your store , don’t come into mine and act like that . It’s 08/15/2024 . I went to the restaurant last night to pick up a delivery because I still do it on the side , and she was there , and didn’t recognize me...

About 30 minutes ago I ordered food for my kids and me. We went through the drive-thru and were receiving our food. The lady who was to hand us our food dropped her band-aid in the food. I asked her what it was that dropped and what she just pulled out and threw in the trash. She told me the band-aid. I asked her as she's going to get another Krystal made "so your band-aid with your blood on it dropped in our bag of food"? She got defensive.

Another lady behind her came and grabbed the bag of food and took it to the back as to remake the food to make it right which I would have been fine with. The employee who dropped the band-aid went into the back with her. They came back and handed us our bags. I told second lady I didn't think it was unreasonable to want your food to be remade when someone's bloody band-aid drops in your bag of food. She agreed with my statement, while the other lady who dropped the band-aid stood behind her and gave me a dirty look as if the whole situation was my fault.

We drove off, I gave the kids their bags and I took mine and we were eating while driving. While eating my fries I bit into a very crunchy fry. I turned on the light. What I was eating was a fully eaten chicken bone from a wing. I just called this location and left a voicemail. I have a picture of the bone and I will retain it in my possession. I expect an answer as to 1. How the bone got into my box of fries, 2. Where the bone came from, 3. An explanation of the remedy of any potential wrongdoing. I expect this phone call within 24 hours. Retain all camera footage from this Krystal's location from the 24 hours preceding my order and the 24 hours after...