Starbucks Coffee Company — Restaurant in Augusta

Unfortunately, the staff is still a concern. They have made some improvements but some of their attitudes are an issue. You can feel how much hate they have for their job from the moment you walk in, it's written on their face. It's not a comfortable location to visit. The disgusted look and or glares almost always happen when you add something extra to your drink. It occurs with the same people and it doesn't matter what time you go in. Overall, a lot of their behavior and attitudes are unacceptable and down right disrespectful.

The drinks are a hit or miss. Either it's good or it's really bad. There's no in-between. They run out of things often and don't always add the changes you ask for to your drink. They may also serve their friend first even if you were ahead of them.

On the plus side the location is clean.

Personally, if there was another location to go to, I would go to that one over this. They have a lot they need to improve on, mainly with...

So this is not the first time I have had an item forgotten. Usually I can just brush it off because they have lots of customers and are busy. However, this day was different. I walked in and at first it was roughly 6 people in line. By the time I was rung up there was only 3 people in line. I ordered 3 items I got my first two in a timely manner but my 3rd item took roughly 15mins before I had to remind the lady that I never received it. I gave them the benefit of the doubt for the first 10minutes but after that it was just because they forgot it. No I was not apologized to nor as I left was I told anything. Really sad since they are usually happy and welcoming when...

It seems like the store is trying to save on ingredients. The drink I ordered barely had any whipped cream on it, and the drink my daughter ordered didn’t have many toppings either. Also, when ordering multiple drinks, it would be better if the staff asked for the size of each drink individually. My daughter wanted a small cup, but the woman who took the order didn’t ask me what size she wanted and just gave her the same size as mine.

And I’m wondering if she didn’t ask for my name because I’m Asian. She didn’t ask for my name at all, so I had to wait at the pick-up area without knowing which...