Taco Bell — Restaurant in Augusta

Don't expect prompt service instead expect to be ignored while you stand at register. Main focus is to service drive through and pick up orders. In house is at the bottom. After being ignored expect to be finally acknowledged and then greeted with an impatient attitude. After you are disturbing the flow...how dare you want to eat in. During your order expect that employee will continue to ignore you by engaging in other discussions not concerned with your order and will then forget to place everything you asked for on order due to the distraction of having an inside order. Do not try to correct the order because you are in the wrong because that was not what was on your order. An obvious failure on your part as a customer for not requiring a report back of your order. Side note...drink machine for customer in lobby does not work and so if you want to refills expect long wait. Low impression of service. Staff generally not engaging with customers... maybe they have other places to be...lack of customer training is evident...lack of management oversight is apparent...recommendation is to close inside dining...put in pickup window for on line orders...sorry you spent so much on refurbished interior and facade...wasted a whole bunch of money that could have been used for training of staff and management. If this is your franchise then you need to take a hard look and do some spot check. If this is your success model you might to look down the street at the place that closes every Sunday and their customers service training...just makes...

Bad service. I went to the drive thru, and I asked them to give me a minute so I could see what my grandson, my daughter, and I wanted. The store manager keeps pushing me to hurry up and order. Why u want me to hurry up to order when there was nobody inside the restaurant and nobody was in the drive thru on a Friday afternoon at 5:25 pm. The attitude was bad, and my grandson heard how they were talking to me and asked, " Why are she talking to you like that?" The restaurant manager still has an attitude. We were in ur last item to order, but my daughter had enough of how they were talking to me, so she told them what we wanted. So we got to the window, and the restaurant manager was looking at my daughter like she wanted to fight her. My daughter didn't like the way they were talking to me, so that's why she got involved because she had enough. The service is bad. After we got the food restaurant manager keeps trien to start a fight we my daughter. But we left. I took my daughter and my grandson home. So I came to the restaurant so I could ask for her name, and she said, "im not giving you my name," with an attitude. So I told her, " That's ok. Have a nice day. Oh anyway, I have a video with her attitude, and they were playing music with bad words inside the restaurant. i have all this in the video. I will never go back to this restaurant. If u have kids, ur grandkids don't go here....

Terrible experience! All the staff is extremely rude first of all. Second of all, you never get the right order and they now apparently automatically upcharge you for larger drinks when you don’t even ask for that.

I ordered a crispanada deluxe cravings box, no beans on the 5 layer burrito. Then I ordered the $3 nacho box, also with no beans!

Every. Single. Time. There is beans on my food. I know it’s rang in right because I see it on the order screen when they put it in, but they just ignore any modifications I guess.

The lady who was taking my order said to pull up to the window when I clearly wasn’t done placing my order. Also, when I pointed out that I didn’t want a large drink with the deluxe box, she didn’t adjust it and still charged me. When I pull up to the window and tell her that I just want the regular size drink that comes with the box. (Medium size) she goes “well it’s only a .30 cent difference”. Thats not the point and it doesn’t matter because I didn’t ask for a large drink so I shouldn’t be getting charged extra money when I’m getting the medium size anyway…

When I ask for the receipt, she hands me someone else’s receipt.

THEN, I call to voice my complaint to a manager, the manager Tyrone tried to tell me that I was incorrect and that my order was made properly. If that were the case, I wouldn’t be calling to make a complaint. Do not go to...