Wasabi Xpress — Restaurant in Augusta

I visited here for dinner and loved it. Despite it being a Friday evening, it wasn't very busy. There was dine in, pick up and drive-thru options. It's a little hard to spot this location be a use of it's small structure outside, but thankfully all the parking space it has makes up for it. It isn't too crowded inside either. The restaurant was clean and tidy, with lovely oriental decorations like florals, and framed artworks. The cashier, waitress, and other employees there were really kind and accommodating, despite the slight language barrier with their accents. The wait time isn't too long for dine in, and the food tasted great. I was very satisfied with and filled from their beef balls and tenderloin pho. The cold spring rolls tasted a bit off, because the shrimp in them were old, hence the lost star on the rating. But the dipping sauce was fine as all else was. The waitress also brought us Chilli oil and fish sauce when requested, and made sure to check up on us frequently, plus refilling our glasses. Talk about amazing service! For a low-budget Asian restaurant, Wasabi Xpress isn't bad. The food isn't costly either. I highly recommend trying this restaurant if you want a quick, affordable taste of Japanese and Vietnamese cuisine, especially...

My Fiance and I come to this place several times a month, its one of our "take home" dinner spots. And we have never had an issue with price, service, or quality. EXCEPT for today; we had gotten home and that's where I found the hair; I was immediately disappointed; one, because now I can't enjoy my food, as well as we live about 15 miles from where the restaurant is and would be a 30-45 min drive. So I called them up to find a solution to this issue. However I was only met with push-back a lack of empathy and care. The first and only option that was provided was that I bring the food back and it would be "replaced" I explained how this is a HUGE inconvenience and that it would be a 30-45 min drive for me, at which they responded, "So", that; that's the ONLY way they can fix the issue. I explained that I didn't feel as if this was fair, and that I think the drive and inconvenience should be taken into consideration she stated "its not done that way" and simply disconnected the call. This place is good, and customer service is usually very acceptable, however I guess just HOPE that you never have an issue because then you will get their...

so i've been to pho viet and pho augusta and wanted to try something different. this place was reviewed well. the lady at the front was nice and tries and the food came out fast. that's the end of what is good. the meatball pho was downright disgusting and easily the worst pho i've ever had in my life. the meat tasted like it was freezer burnt with a hint of hot dog/cardboard and the wilted basil had some seriously weird licorice after taste. in hindsight, i'm not even sure it was basil - maybe it was mint or something. the broth was lacking in flavor and i didn't even finish half my food despite being starving. i also got the iced coffee and it was not very good to say the least. i don't know if it was intended to be vietnamese coffee but it failed there in the flavor. like mcdonalds ice coffee would have blown this away 100 out of 100 times for $2. water tasted like it came out of the sink. i had to chew gum afterwards not to barf on the drive home to get out that licorice...