McDonald's — Restaurant in Aurora Township

This place really gets a zero on everything. I called and complained was told I could come back anytime. But when I called back to let them know I couldn't come on Friday I was told I only had 24 hours to get the replacement. So I told them I couldn't come sat because I had high fever I was than told to call Monday to talk to district manager but when I called the manager said they have no district manager and I had to come in today or I couldn't get anything. It was raining hard and I had no ride so I had to walk. She refused to replace all my meals. So I got 1 sandwich replace. I called corporate office and they took my last 4 numbers of the card I used. Said I will get a full refund in a couple of days. It been 3 weeks and no refund. I even told the store I was supposed to get refunded all my money and the manager keep my receipt and the manager said to bring it in. I told her the other manager keep it. She said she couldn't do anything about it since I didn't have my receipt. I called corporate office over and over and they keep telling me that the store owner will call me. Nope nothing. Today 9/23/23 I called corporate office again same thing she said the owner of the franchise will call me. Why should I have to go through all this trouble. I always pay over 26 dollars when I go there. Now I think they should double my refund. If I don't hear from the franchise owner on Monday than I'm calling corporate office boss. I complain to corporate office and they keep asking for mcdonald's to call me back and give me a full refund, but today the manager said that corporate office can't tell them to refund me. Because they are private own. The manager hung up up me. So I called corporate office again. This mcdonald's is always messy up orders. And they are the only fast food restaurants that tell you you only have 24 to 48 hrs to get the...

As a local resident, I have had the misfortune of experiencing poor service at this McDonald's location, which has led me to avoid it whenever possible. Nevertheless, my role as an Uber Eats delivery partner necessitates frequent visits, which have only served to reinforce my initial impressions. In particular, during morning hours, I have consistently interacted with a Hispanic lady clad in blue, who seems to be tasked with handling food distribution. Her behavior, however, has been unfailingly rude, as she fails to acknowledge my presence with even a cursory greeting. I am instead forced to announce my arrival and provide order details, which she then verifies using a code, apparently without prior knowledge of it. Furthermore, when handing over the food, she does so with a palpable lack of courtesy, neglecting even basic expressions of gratitude or farewell. This behavior is, regrettably, representative of the pervasive lack of professionalism and courtesy exhibited by numerous employees at...

I don't know why I'm disappointed, it is a McD's, you can only expect so much. The last 2 times I went to McD's, first time not the same location, but I ordered the same thing and both times it was wrong. Sausage McMuffin with egg and cheese. First time I received the egg but no sausage. Second time I received the sausage but no egg. Let me just say, I was more disappointed when the egg was missing. This is the most expensive part of that sandwich.

1 Sausage McMuffin (No Egg) - $1.00 1 Sausage McMuffin with egg - $5.29

There's no way one egg should cost $4.29 but when I order that particular sandwich, I expect at least the egg! Worst part, I never eat at any location. I'd rather take my food to go and eat in the comfort of my own home. By the time I know it's wrong, I'm not driving all the way back so everything else can be cold. I shouldn't have to open all the wrappers to make sure everything is on it as ordered. Very...