Los Parceros Colombian Restaurant — Restaurant in Aurora

Met our family here (6 adults, 3 small children) for lunch 1/14/24. My husband & I were the first to arrive telling the waitress there would be 9 of us and she held up 2 fingers and picked up two menus. I shook my head no and said 9 but she still didn't understand so had to hold up 9 fingers. This is concerning.

The other glaring thing was it was literally freezing. I was so cold, I was shivering and couldn't remove my coat. The table was like ice as was the floor. It was only 5 degrees outside, an unusual cold snap but if you open at 11AM and didn't come in early enough to turn your head on or you don't have heat, then you shouldn't have opened. It never warmed up the entire 2 hours we were there and we asked for the heat to be turned up....but that thing about not understanding us, still an issue.

My daughter in law does speak Spanish fairly well and was helpful since the waitress couldn't understand any English but this also meant, she never would speak to anyone else at the table except her. However, she only came to the table to take our orders, deliver the food and one other time only to speak to my DIL. Never to refill waters, or see if anything else was needed.

Then there was the food. I wanted to love it, but the empanadas while different than what I've had in the past, would have been okay if the outside hadn't been so greasy they could fall out of your hand. The chicken inside was good. Cheese stick appetizers were good. I had the tamal, it was not good. The meat had a lot of gristle and fat in it and the entire dish was so dry with no flavor. My husband had the Pechuga A La Plancha Gratinada which was essentially a flattened piece of chicken, fries and salad. He loved the salad and fries but the chicken even for my husband who loves his meat cooked well, said it was not good and too dry. The steak from another meal was super dry. Overall, the quality of food was just not good. Dry, flavorless and they clearly hadn't changed the oil as you could taste that it was stale.

The price for our meal with their auto added gratuity was over $270 for 7 menu items plus 2 appetizers and 1 drink only as everyone else had water. Spending nearly $300 on a meal that wasn't good, service was terrible and were all so cold we couldn't take our coats off which didn't help our feet and legs just...

**Update: because I can’t get enough of the most authentic Colombian food I’ve had in Colorado, I’ve continued to give this place a chance and I’m glad I have. The service has gotten a little better but not much but the food has continued to impress. Hopefully they are taking the reviews seriously and trying to improving the service.

First let me say that my wife is Colombian and I have been to Colombia numerous times and the food here is up to par.

Pros: The food is actually quite good. My wife had the steak and I had the empanadas. We both enjoyed the food but the catch is, you have to get it first...

Cons: The service is pretty terrible. We were sat as soon as we walked in but waited about 10-15 minutes to be asked what we wanted to drink. The restaurant had 2 other couples eating so it was very slow when we arrived. The food did come out fairly quick after we finally ordered and everything was hot and tasty. As we ate 2 other couples walked in and were never served. We watched them sit and then leave after about 10-15 minutes. When we got the bill we then realized why the service is probably so terrible. The servers have no reason to make an effort because a 15% gratuity is automatically added to the bill and they have the nerve to ask for more.

For the 2 of us, me: 1 coke, order of empanadas. Wife: Steak, a side of rice and beans, an order of pantacones and a smoothie to drink and the bill was $92.00!!!

I hope this restaurant learns from these reviews and turns things around. Would like to come back for the food but for the service and the price I will not...

My family and I have heard about this restaurant and even read the reviews on here and thought it was a good idea to go in and try some good food along with supporting a mom and pop shop. Well let me say that the food, service for the price was very disappointing. My husband and son ordered the steak that was 30 plus dollars, it was a very cheap grisly steak and half their steak was not eaten because it was grisly (not worththe price). My daughter and I ordered a bowl mostly filled with beans topped with corn, plantains, pork but it was very blan not a lot of flavor. When we arrived we were greeted by the hostess but as she pointed to us to sit anywhere we as the customers had to be the ones who put 2 tables together for our family to sit. Our actual waitress was ok but would disappear for long periods of time so we couldn't get items we needed. She served our appetizers at the same time as our food. We also ordered a side of plantains which she forgot to give to us until we were almost done eating. There wasn't many people eating there for a weekend (only 10 people). When we got our bill, they charged us for gratuity which there was only 5 of us who ordered a meal my 2 little ones didn't eat anything. Let's just say we were hoping for better and very disappointed. Don't waste your time and money going to a subpar over priced restaurant like this. We won't be...