New China Hut — Restaurant in Aurora

UNPROFESSIONAL DELIVERY DRIVER. FLAVORLESS PAD THAI. WILL NEVER COME BACK HERE.

I ordered online to get dinner ordered because I didn’t eat all day and I was finishing up work. I left a note as it stated to about delivery and asked they leave food at door and don’t ring the bell because I work from home. I even left two notes on my door saying I work from home so please don’t ring the bell and just leave it at the door. I also left a 25% tip hoping that would be ok.

The driver rang the bell once. Then when I didn’t answer because I was on a call with clients she continued to ring it 5 more times in a row like an anxious and angry child. I was extremely embarrassed as my clients kept asking what was going on and became very angry that the call got interrupted because I had to open the door to tell her to stop ringing my doorbell that I was on the phone with clients working. I left two signs on my door saying that!! She said she was going to take my food back because she’s scared of dogs. My dogs were in a different room barking and not even near the front door. What the heck??! I was fuming! I told her to just leave it. And ran back to my computer to calm my clients down.

I finally was able to eat and the Pad Thai was awful! No flavor. I even asked for it to have some heat, but still there was no flavor. Chunks of eggs and no lime. It sucked!

I use to order here a lot, but after this experience I will never...

If you live in Aurora, IL do NOT get food from New China Hut at 3015 E New York. I opened my Sweet and Sour chicken and had a nice little visitor floating in the sauce. I contacted the restaurant and they refused to refund me. I have been a customer there for 20 years. After putting me on hold rudely (just dropping the phone on the counter), having conversations with the female employee who repeatedly said “no” over and over; he then argued with me and wanted to come and pick up the sauce…which is fine…but then told me that he is only going to give me a discount on a future order. I protested and told him he’s treating me like I’m running a scam and I have been a customer for 20 years with no issues ever. I asked him was my $38 order worth losing a 20 year customer over, because I will never order from them again based on his response. I worked in the restaurant industry for years, these things happen and aren’t overtly a reflection of the cleanliness of the restaurant overall. I was willing to give them a chance if they properly addressed this. His exact words were “don’t worry about it, our business is good. We don’t need your money.”…which is ironic because the pending charge is now $52 on a $38 order…and they shorted me egg rolls. Share this post and don’t eat out of this...

I wasn't even going to give a review but since the lady(I think she was the owner) wanted to give me a hard time here I am. So it was my 1st time ordering food from here. And I ordered $43 worth of food here and had it delivered. My daughter was going to eat the brocoli and she noticed a bug in it. I called them to get my money back and drove there for my refund. Once I got there the lady gave me a hard time when I kindly told her to just give me my money and I'll be on my way. I even put the brocoli in a bag so they could see. So when I got there i showed her. She had the nerve to tell me that the broccoli comes like that! What kind of vegetables has a black bug in it. She even said that it wasn't a bug and they don't have bugs here. Get the he'll out of here it had legs and antennas and she's still going to deny it being a bug. She was pissed talking about she has to throw the food away and it's a waste of food. No duh! It had a bug in it and you want to be pissed at me, my kid almost ate that crap. At the end hell yeah I got my money back and I will NEVER EVER GO BACK THERE AWAY!! I should have looked at the reviews. I should have took a...