Burger King — Restaurant in Aurora

I would be processing this review through their website if I had actually received the right receipt that had the right info but....That being said I pulled up to the drive-through and try to order their new impossible whopper. When the intendant on the other side said what's that? Being they have been advertising it like crazy I was confused but explained, the new vegetarian whopper, to which he said they don't have it. I then ordered a regular whopper meal and pull forward. When I arrive at the window I had just opened my app and showed him the coupon code for $5 meal. To which he quickly snapped and said for future I have to mention it at the time I order because they don't have a way to use the code. Interesting being there is a 15 minute timer before the code expires and I have routinely sat longer than 15 min in drive-through. I explain I wasn't aware because every other Burger King types in the code and it discounts the meal. He replied "well not here" and attitude the entire time. I always have issues with this location and would typically stop at Burger King over similair alternatives. However, with the attitude of this staff and their continued sub par service I will not...

I hate doing this as I am someone who works in a service based industry. However, simple things go a long way. I grabbed orange Hi-c for my meal drink, and it tasted off. I told the woman working and she rolled her eyes. Which, I get it. It's annoying. I hated letting her know because I wanted a different cup since the machine doesn't do water to rinse. Now I know since covid, shortages are a big deal. They only had a couple choices for drink. Hi-c, coke lime, and rootbeer. That was it. So I did root beer, and the machine ice is broken in addition which, fine I will live. When I got my food (a double cheese burger and chicken fries) I could tell it had been sitting a while as my burger had a crunch to it, which having worked at a burger king in my teenage years, know is when it's been in the pan a while. I didn't send it back as at this point I didn't want to be that person. I hope maybe small improvement is able to come, when supplies are ready and make their employees less annoyed as it makes the whole...

I stopped going here a couple years ago but decided to give it another try when a friend invited me to meet her so that our children could play in the playroom. When we arrived we found the playroom was filthy. The tables had food crumbs, hand prints and none , yes none, were cleaned. The floor was dirty and had anta near the door and there was a beatle bug in the play area. There was a dried smashed icecream at the bottom of the slide. We reported this to the manager who make the excuse that the children who came in right before closing did this and they didn't have time to clean. Here is a thought how about before you reopen. Anyway, no apologies just excuses. We decided to go somewhere else before even ordering food. As we were leaving he sent a lady in w a small bucket and a rag to clean. I'm sorry u need disposal paper towels and spray bleach. Dirty towel water isn't going to do anything but spread the dirt and germs. Unfit and...