Saigon Tokyo — Restaurant in Aurora

Saturday 3/25/2017 at around 7pm, I decided to stop by for sushi and vegan pad Thai. When my waiter arrived, I had asked if they could make a for me a vegan pad Thai option - no eggs and no meat possibly tofu in place of animal protein. Well, the waiter came back and told me that this was possible. I had then requested that the pad Thai would also be prepared with "lite oil" he obliged to and informed me that my dish would be prepared shortly. Once my food arrived, I proceeded to take a few bites and it absolutely tasted awful!!!! The tofu didn't at all taste fresh and the dish was served with a lot of oil. I've tried vegan pad Thai from other restaurants and I've enjoyed it before as to why I ordered it here. I signaled to my waiter and informed him that why I didn't like the pad Thai and that I would like to order something else in place of it. He told me, " I'm sorry, it's not my policy at all but my manager will charge you for half of your meal." I said, excuse you? I'm not paying for something this awful! I would politely order and pay for something else, but I find it insulting and unethical to charged me for it. He then walked over to talk with his manager. The manager then walked up to me very aloof and didn't so much as to introduce herself. To be very honest I felt as tho she had a bit of an "attitude". She then asked why didn't I like the pad Thai. And I told her that the tofu didn't taste fresh and that the dish was oily. She told me "no! That's not true, you just don't like it and that the tofu is fresh!" At that moment i was taken back a bit, because I could not believe .that she was indirectly calling me a liar. I could not believe that she was also telling me that my taste buds were incorrect. I near lost my cool, because I've never experienced that level of disrespect from any establishment. I told her okay, fine I don't want anything else I will pay for everything I had ordered. Once I paid my tab I left. I will never encourage or refer anyone I know there. The Management there needs to learn and understand how to talk and treat their customers. Waiters there were nice. A refund and a sincere apology would be...

I used to really like this place. Staff was super friendly and the food was amazing and a good price. But it seems that that has really changed. I know times are rough but after placing a delivery order that I wasn't happy with it, a lot of blame was put on me as a customer which was not fair. I was not happy with my food and ate only two pieces of the two orders of sushi I had and wanted a refund. I felt sick after eating them, and that was the only thing I had eaten that day. And I felt bad seeing that they had made the food and delivered it to me but I didn't want to pay $50 for two pieces of sushi. The interaction with the manager was very disappointing seeing that I have been coming here for years. They were telling me that the food was cooked, that there was no way for me to get sick, and that if everyone did this they would be out of business. But being that my order contained seafood, things go wrong with it all the whether it's cooked or not and especially being in a landlocked state you expect that. And being that this was the first bad experience I've had in five years, I cant see others doing the same to the point where it would endanger their business. I did get my money back which I do appreciate but just the way it was approached was very upsetting and uncomfortable as a loyal customer having this issue. I'm sorry to say I most likely won't...

Ordered through Doordash tonight--- Ordered a BUNCH of sushi.... worst sushi I have had in at least 10 years. The sticky rice is mushed to hell and I cannot chew it. Some of the fish is good others are tough. The octopus was really tough, it should be chewy, I couldnt hardly sink my teeth into it.

Egg rolls had tough veggies in them, I had to spit half of it out because it wasnt chewable. Only good thing thus far I have had is the cheese wontons which I guess would be hard to screw up, but I would think the same on fresh fish over sticky rice as well. I am curious how the hell this place has 4.6 stars and has this horrible of food! Has nobody that liked this place ever had good sushi? for an average of $18 per roll I expect a LOT better rolls... I also ordered some Chinese noodle dishes to eat tomorrow, but I am not expecting a hell of a lot better food based on my experience thus far tonight.

And just because, the fact that any restaurant still is using styrene containers is horrible. Need to stop putting hot foods in styrene (styrofoam) containers, when it melts the containers, the cancer causing chemicals get released into the food. This is NOT how you retain customers.

Best pics I can give... a pic of heated styrene, and everything I had to spit into the trash from...