Starbucks — Restaurant in Aurora

I’d gone to a different location’s drive thru and paid $13 for two small pink drinks as a treat for the kiddos. As we’re pulling out of the parking lot I hear “We forgot to say ‘no ice’.” Kids are sitting there with full cups of ice and the drink is already gone. They can’t even reach the boba I paid the extra $1.25 for. So I came to this location to politely ask for a remake because it was on our way and we didn’t have time to go back.

The manager said that’s how it’s made, accused me of just wanting free drinks, and told me that next time I should order a larger size. So I should pay even more money for a larger cup of ice. She was rude and did not acknowledge that the cost of this drink vs what you receive is a terrible value. She said “I’m just trying to pay my bills.” Good luck when you get laid off because people aren’t willing to pay $6 for a cup of ice and bad service during a recession. I ultimately called corporate and got a refund.

I’m writing this review because this isn’t the only issue. A few years ago they started making their Chai really watery. “The trick is to ask for two shots!” I get the caramel macchiato and it’s 50% foam so I have to remember to ask for no foam. Now I get the pink drink and I have to remember to ask for no ice.

Starbucks has gone from a fun treat on a girls’ day to a stressful experience, almost a game, where you have to remember to tell them how to make your drink correctly or you’re going to be disappointed and there are no redos because the staff is “just trying to pay my bills”. I’m over it. I can go to McD for a mediocre drink at 1/3 the cost and...

When this drive thru only location first opened near me it was a 4 star Starbucks (not a 5 star because they were not as friendly as most). However, it went downhill fast. They are constantly out of items, make items incorrectly and most recently (3 times with in a month's time) have cones up in the drive thru indicating they are closed during regular business hours. Except I only order on the app and pay there as well. The first two times I called about it they said their credit card machine was down and that they'd bring me my order. Today was the third time except this time they wouldn't answer the phone. Eventually I walked up to the window and the woman told me she'd bring my order out. When she came out to my car I asked if the machine was down again. She said no and that her manager Tucker had shut the drive thru down due to an angry customer and didn't want to answer the phone thinking I was that customer. Now mind you that this caused a back up of vehicles and left many confused as to why this location was suddenly shut down. I reported the issue to Corporate in hopes of them improving but in the meantime I'll be going to...

I interact with the morning shift partners. All amazing. Thats the five stars across the board. I’m transgender and the last interaction with the manager was upsetting and uncomfortable. Misgendered me, called me joe (not my name), and wasn't really apologetic at the window. I called the store when I arrived home and talked to him. While I am crying on call, the manager tried to justify his mistake by saying they have one other transgender female in the morning. That is only two people. Not a good reason. Tried to fix offering a free drink in the morning. I now have anxiety attacks every time this man answers the ding; hoping he wont be the one at the window. I wanted to drive away but I was trapped. No one should have to feel that way for their morning coffee at a place they felt safe. Thats is my customer experience and the little green book would be disappointed. I wasn't going to leave this and have thought on it for months. There needs to be some type of reprimanding, training, transfer or firing of this manager. He is not equipped for management. You have better options at this location. The two stars is his...