Einstein Bros. Bagels — Restaurant in Austin

I live in San Marcos, but I’m working in Austin today so I decided to try something new this morning for breakfast. I’m really not a person who writes reviews, but my experience really upset me. I had heard Einstein bagels was good, but having never been there I needed to look at the menu for a second. I pulled up at the drive thru and the man taking orders was immediately unfriendly, but like I get the struggle so whatever right? I told him I had never been and needed to look at the menu a second (no one was behind me) and he didn’t offer help or anything. Just seemed very impatient and put out. I decided what I wanted, and said I was ready to order Incase he had stopped listening and he said very rudely “ready when you are” so I ordered and started pulling up to pay, and the man forgot to turn off his head piece and said “oh my god finally” on the speaker where I could hear it. I really didn’t feel like I took long enough to warrant this response. I am usually very friendly to fast food workers, but I just quietly paid him, and he started to hand me my coffee and said “oh this was suppose to be caramel but they made mocha you want them to remake it?” I said no and that I’d just drink this one, I just wanted to leave as quickly as possible as I already felt thoroughly unwelcomed. So, lost star for rudeness and lost star for messing up my coffee, but still 3 stars cause the bagels and coffee, despite being mocha, were very very good. Quality great, service not great this morning. I get working in the food service is hard, but something that should have made my morning better,...

I’m not a “zero stars if I could” kind of gal but this location is a zero stars location. Do yourself a favor and order your Einstein Bros at a different location because this one is not on your side and let me tell you why. This morning I arrived at the drive thru at 10:06am, did not place my actual order until 10:18am (which I had to repeat 3x because the rep couldn’t retain the information or actively listen…. Bottled OJ was the said information btw, she kept asking me what size lol). I ordered a turkey sausage and cheese sandwich on an everything bagel with one egg. I received a jalapeño cheddar bagel with aioli sauce and felt rushed out of the window and disconnected to the woman operating the drive thru. Please take the time to review what customers ordered before rushing them out of the line to improve your drive thru times. I’ll do my part by double checking before I leave the window but this completely dampened my morning. I want my money refunded but unfortunately that would require going back to the store and i don’t have the capacity to deal with the poor...

Horrible. Rude service. Rude to fellow workers. This manager is way out of line.

They could have been polite and handed me the order in the drive thru since there was no one in line. No extra work for them at all. It would have been kind. When handing me the order they could say, ‘please come inside next time’.

That would have been the correct way to handle it. Instead, when they found out I was delivery driver, (a fellow worker- that’s what manager thinks after all) they immediately turned rude and snapped ‘come inside’ after I had already been spending precious minutes waiting in the drive thru. I didn’t know I needed to come inside if the drive thru was empty. SO RUDE.

As a delivery driver, I am an independent contractor. I work for myself. As my own boss, I decide what I do. Therefore, I will not be doing anymore orders for this store. No loss for me.

The manager said I work for him?

That is not correct. Actually, he works for me. He makes the order and hands it to me so I can deliver it. He doesn’t profit at all from this action but I do. So who is...