Oriental Express — Restaurant in Austin

I've been there numerous times and am always disappointed. I've been going back since it's so close to my work but after tonight, no more. Other times I found their restroom to have disgusting sticky floors, their buffet to be quite lacking, their delivery to take too long and the order often times not fully correct. Shy of veggie options. This time, the only thing I wanted was a big container of hot & sour soup. When I got there and waited (for a long while) they acted is the five customers and two phone calls was a scene of chaos and they just couldn't handle it. The owner griped at the young girl on the phone because she was messing with the computer while talking on the phone. I'm not sure why. I must have missed something, but you should watch how you treat your employees, particularly in front of customers. Then one of the girls working front of house got off the phone and said "She asked me if I had cheese won tons. How stupid." Yeah, real stupid. what chinese restaurant has cheese won tons?

Point is, I finally was about to place my order for JUST SOUP. Soup they ALREADY HAVE ready to go in the kitchen but I was told I was going to have wait another 15 minutes at least or it'd be "line jumping." The owner can't ladle out some damn soup while the rest of the cooks are preparing meals? I would think they'd be happy to have ONE satisfied customer tonight. No one looked happy to be there. not the customers, the employees or even the owner. During previous trips, the server would tell me how stupid the cooks and the owner are. What a fantastically run ship. I wish this place would go out...

I ordered my usual meal from here a combination rice and a puppy platter it came to 31 dollars and some change. Well the problem comes in when before my meal was delivered another meal was delivered because I had been online looking for something to eat and HAD put some stuff in a basket ,but had decided against that in favor of my fav.rst (O.E)when that meal came my wife paid for it and I wondered why because I had already paid for my food at O.E. I was hungry so I started to eat,when another knock came to the door and THAT was my order from O.E. So I was Like dang because the order my wife paid for was also 31 dollars and some change. So I of course explained the mistake to the driver and asked to be refunded for my order because I was already eating the one that came 1st. The driver said that his boss would not want to come out to my address again because I requested a refund😐,he said he would have his boss call me. A few min. Later I noticed I missed his call so I rang him back. From jump this guy was aggressive and abrasive, after Explained and apologized for the mistake he accused me of lying and went on to say that be would not give me a refund or my food. I explained to him that loss is a part of running a business and told him that and that within the last 1 1/2 I have spent 10 times that . Oh, btw he hung up on me twice while the whole time i never cursed him or raised my voice to him and was unfailingly polite. WORSE CUSTOMER CARE I HAVE EVER RECEIVED FROM ANYWHERE EVER! I will never spend another red cent despite it once being my favorite...

Very rude evening manager. We ordered pickup over the phone then showed up to pay and they said it would be 20-30 minutes and after noticing the time we realized the grocery store would be closing soon. We néeded 2 things for the house so we drove the 1.2 miles to grab them while our food was being prepared. ...as we came out the grocery store we noticed a missed call from the restaurant so we called to see if our order was ready and let em know we were on our way back. The manager began to chastise me for leaving and said he cancelled our order when he saw us drive away and said he wasn't going to make our order and to come in for our voided receipt. When we got there he said we had to wait until 10 when he closed out his merchant terminal. At 10pm exactly he and his kitchen staff all filed out the restaurant at the same time. I could be wrong but our order was almost $100...not to big but big enough they wouldn't have gotten out the restaurant by 10pm exactly. So rather than make the restaurant more money at the cost of a few minutes of extra work he cancelled our order. If they aren't serving food until 10om then they should change their posted hours of operation. The. To be as rude as he was is totally ridiculous. Then to make matters worse we weren't even refunded out money as he closed the door behind his last employee and left us in the parking lot for a half hour before we realized he snuck out the back door and left. We won't be ordering food there ever again....