Cash Pawn — Local services in Austin

My business here is done. I will NEVER go to this location as long as an unprofessional individual is working for this location named MARY. To no avail this person MARY hung up on me twice and in turn questioned if I was finished speaking with her and my response was had I said bye?! The person in question needs some continual training in order to understand that you should not cut off customers as though what you have to say is more important or what I was asking is irrelevant, you shouldn't interrupt abruptly to anyone when they are talking and most importantly...you MARY are very disrespectful to assume, use, or ask questions to an adult as though the customer illiterate, can't articulate, understand nor can't hear. I heard everything you said you got upset because I mentioned Josh, the most professional young man I've seen grow up at this location, we loss a friend/family in management at this location. I have grandchildren now, Josh has children of his own, I've seen people come & go, then come back. I've fussed, I've had my moments in the past but today I never felt the way I feel dealing with Cash Pawn. This was truly a family to me who was there for me in trying times, never disappointed, never regretted being a customer but this my last transaction is my last transaction with...

Went in there yesterday to buy a tablet for my daughter and they didn't have the charger to go with it so I tried to buy one at a different store but they no longer carry the chargers for that particular iPad plus the iPad wouldn't allow me to type in my wifi password when I got home. Went back today (not even a full 24 hrs later) Jose the manager wouldn't allow me to get my money back. Instead he gave me store credit. Mind you the sales lady told me yesterday I have up to 24 hours to get my full refund for it back. I will be calling corporate first thing tomorrow morning. I have bought stuff from pawn shops before and was told to hold to on to my receipt incase anything were to happen. And I've always got great customer service but not today. Worst pawn shop I've ever been too I will not be returning to this location ever again. And it was my first time ever coming into that store. Well they lost a forever customer. What...

I worked with a gentleman by the name of Josh I had worked with him previously and had a very good experience so when I went back in I asked for him and didn’t mind waiting around to work with him. Josh not only showed, integrity, kindness and transparency he still went out of his way to ensure I had a good experience. No Haggling or trying to devalue my items. To any pawnshop managers wanting to know how to improve customer retention and why they have such great reviews I highly recommend visiting this pawnshop to see how they provide a great customer experience. I like pawnshops you can find great deals and at times have pawned and sold things to them. Many times they are insulting and rude which in turn has caused me to never go back which is a customer gone forever. This pawnshop has a customer forever I’m willing to drive the extra ten miles than go to the one down the street from me to shop or...