Papa Johns Pizza — Restaurant in Austin

Disastrous Experience - Ruined My Son’s Birthday

I had an absolutely unacceptable experience with Papa John’s that left my autistic son’s birthday party in shambles. We ordered pizza to feed a group of special needs children, and the delivery never arrived. As you can imagine, this left the children hungry, crying, and completely deregulated, ruining what was meant to be a special day.

All I wanted was a refund for the food that never showed up until an hour after the party ended. But the manager has been completely unresponsive to any of my requests. I attempted to go through corporate, but that was equally worthless. Frustrated, I decided to visit the location in person three separate times, and each time the store was in complete disarray. The manager was nowhere to be found on any occasion, leaving the employees to fend for themselves in a chaotic environment.

It’s no wonder they couldn’t resolve a simple customer service issue like this — the manager clearly can’t even maintain basic operations at the store. The conditions inside were so alarming that I can’t imagine what a food inspector would find. With no management oversight, I don’t trust the quality of the food at all.

I highly recommend that no one orders from this location. If they can’t handle a basic order or maintain cleanliness, there’s no telling what’s going on behind the scenes. Judging by other reviews on here, it’s clear this manager should be removed and Papa John’s corporate needs to step up when their local managment can’t handle something as simple as a...

We had given up on Papa John's a few years ago because of bad customer service and bad food. My wife's work had ordered them and pizza from Papa John's in Central Austin. She said it was really good so we decided to give our local Papa John's another try. Well, nothing has changed. We ordered two pizzas and one of them was made totally wrong, supposed to be a white sauce and they made it with marinara! On top of that, all of the ingredients had been thrown in the middle of the pizza! All of the outer slicesd squares didn't have anything on them except cheese and marinara sauce! I called the location and the manager said they would send me out another pizza right away and that he'd make it personally. I asked if he could make my pizza a priority since I'd already waited 40 minutes for the initial order. Well, the pizza finally arrived nearly 45 minutes later and it is only lukewarm. Guess it'll be another 5 years before we test the waters again. I should've realized what a crap location this was when it had a 3.5 star rating. Oh well, you live and learn. Just wanted to put out that warning for any other unsuspecting souls out there.

Oh, and did I mention the replacement pizza showed...

This is by far the most unbelievably awful Papa John's I have ever encountered. I placed an order for cheese sticks for carryout at 10:45pm, with a promised pickup time of 11:11pm. My drive was only 3 minutes, yet when I arrived at 11pm, the store was locked, completely empty, and the kitchen lights were off. I knocked several times and called multiple times—nothing. I waited for 30 minutes, and still no one showed up. To make it worse, I could clearly see additional orders coming in on the screen in the kitchen through the window. At least 6-7 other cars arrived for their orders and ended up leaving without their food, including DoorDash/Uber drivers. This is beyond unacceptable. I’ve taken photos, which I’ll be including with this review, to show the empty store and the orders still pending in the kitchen. To top it off, I paid for food I never received. This is a total failure of customer service, and I’ve reported it to corporate, but wanted to warn others. Do yourself a favor and stay far away from this location unless you want to waste your...