Taco Shack — Restaurant in Austin

The service at this place sucks. I'm glad I didn't get the opportunity to try the food. I ordered a couple of breakfast tacos, i place my order in Drive-Thru once I pulled up to the window. I handed my debit card to the cashier, at this point in time she handed me my food. She tried to run my debit card. I was told the computer is down and has to reboot. Ok fine understandable after 10 minutes of waiting in the Drive-Thru she couldn't figure out what was going on. She asked if I had cash I said I have about $5 on Me In cash. That wasn't enough my total was $7 and some change. At this point in time I heard a cook in Spanish tell the cashier"explain to the people what's going on because they're going to get mad", the cashier replied in Spanish "I don't care if they get mad this is not my fault". As a manager in the service industry it is your obligation to make sure your guests are always happy. I told her you know it's only a dollar and some change how about I give you the five bucks and I just take the two tacos. she said no I'm going to get in trouble and as a matter of fact I need the food back I can't give it to you since I can't charge you. I asked to speak to the manager she said I am the manager, and if I don't like it to call the owners of the restaurant. If the owners of this company believe that she is a qualified manager why would I want to...

It’s too bad the staffing is atrocious at this location because the food is really good. I decided to give this place another try after a long period and a previous terrible experience and I’m not surprised to say I was disappointed again. Waited in the drive-through for 30 minutes for two tacos and a fountain drink. I do realize that there is a shortage of workers and I was patient about it. When I got to the window she handed me my drink and there was no ice in it. I gave her my form of payment and asked if they were out of ice. She rolled her eyes and said they were not out of ice. I asked if I could have a cup of ice for the drink I purchased and she slammed the window on me. For whatever reason their terminal declined my card and since I know my card is good and there’s plenty of funds in my account I asked her to run it again. She rolled her eyes a third time but of course when my card was approved her attitude changed….and she thanked me. She gave me a cup of ice and when I opened it there was a giant bug right on top. Makes me wonder if she did it on purpose because she was annoyed with me for having the audacity to ask for...

I saw the poor reviews and thought “surely they can’t mess up orders that often…” and it was only the second time I ordered from here that I experienced it for myself. These types of reviews span several years, which is indicative of poor management/ownership.

I ordered 2 tacos with potato, bacon, cheese & avocado. When I got home and found they added egg to the tacos, and I didn’t see any bacon. I tried to call Taco Shack for a refund, but their number is disconnected.

I decided to drive back and ask them to remake the tacos. Although it’s not difficult to follow instructions and this company seems to fail at it repeatedly, I wanted to show some grace and try again. Now I wish I just asked for a refund — I returned home with the correct tacos, and the bacon was terribly undercooked; seemed like it was microwaved. For reference, the bacon was perfectly cooked to a crisp when I ordered Taco Shack for the first time last week.

Pay attention to these reviews, Taco Shack is a waste of...