The Common Interest — Restaurant in Austin

Absolutely do not waste your money on this place. I hosted a birthday private karaoke room event and we were rudely interrupted by one of the servers who claimed to be "the bartender manager" for the night. Mid song, she burst in the room to announce herself and then scolded us for bringing outside food and sodas (non alcoholic ones) for health code violations. That's all fair and good but if they didn't want us doing that then why aren't there clear signs up, at the front, in the rooms or on the website that state that no outside food is allowed? We checked thoroughly beforehand. In the waiver they had me sign that stated the rules before we entered, it did NOT say that outside food wasn't allowed. It only states that no OUTSIDE ALCOHOL is allowed. We weren't breaking any known rules, and were already paying for drinks from the establishment. She brought the waiver out to argue with us that it does say it. One of my friends and I looked it over again- it still doesn't say it.

She then confiscated most of our food. She added that under different circumstances she'd have to throw all of it away- essentially wasting our food and money! When we mentioned that the website doesn't state this rule, she back peddled and said that the site was under construction but the rule would be added that very night. My my, how oddly convenient.

She also took my friend's water bottle from right out of their purse even after she was told that the water needed to be with them for medical purposes, as my friend had suffered a recent heat stroke. The bartender did replace it with their own water bottle but her actions had already ruined the moral of the group. She had implied that she was going to dump my friend's water out beforehand. For what?? So she would've dumped all of that expensive water out, wasting my friend's money and humiliating us for a rule she seemingly made up on the spot, and then replace it with their "approved" water. Utterly absurd. She didn't go through with her threat, she just held it wherever they hold things (she didn't even tell us where she was taking it to, as if that's not shady enough)

The first lady that served us at the start had initially saw the food we brought and had no issues whatsoever. She had every opportunity to communicate with us about this policy they supposedly have, but didn't. So clearly it was fine. And even if it wasn't, we would have no issue complying had the situation been handled with basic decency and respect. Not so. The second bartender is on some sort of power trip.

Just a heads up- Number one rule of karaoke: Don't interrupt the singer!! That's just common courtesy. Number two: if your business has a strict no food policy BE CLEAR about it to your customers. And last but not least: maybe think twice before reaching into someone else's purse! There's no justification for that.

She apologized to one of my friends for the inconvenience but completely ignored me, the paying customer, as well as the rest of the group, which was just yet another low. She gave us free jello shots in apology but the damage was already way past done. Don't come here if you don't want your birthday, or any kind of party to be ruined. Completely unacceptable and disrespectful behavior. Never coming back,...

Went there on a Friday night with 10 of my lady friends for a girls night. I had made a reservation over the phone for one of the small private rooms. The lady on the phone quoted me several times that the room was 20 dollars an hour. The night of the event i collected the money from my friends to pay for the room. But when we got the bill at the end of the night it was much higher then what we expected. So I went and spoke with the general manager Katie and asked why my bill was so high. She told me that the rooms were 25 an hour. I told that is not what i was quoted. She said it on there webpage. Well I told her I had gotten there number from a friend and trusted there employee was telling me the correct info that i didnt bother to look. Katie then went to look who quoted me that info and came back saying it was a girlfriend of hers that had been there for 6 years and is a good employee and wouldn't do what i said she did. I said your calling me a liar and she said no I am not and was like you just did. She got into my face and Then she proceeded to tell that it wasnt her fault i dont understand the English language. I understand perfectly you just called me a liar by saying she didnt say that means I am lying and I am not a liar. She kept on ssaying her girlfriend hadn't done anything wrong. At this point I was shocked...I told her well we have a problem that i didnt have enough to pay for the room as I only collected enough for 20 dollars an hour not 25. She said its not her fault I was poor ans it wasnt her problem and that I needed to go figure it out. I told her no it is your problem because it was your employee that misquoted the price of the room. Katie then ripped the bill from my hand saying she didnt want to f@$ken argue with me that she would take off 25.00 dollars. I went back to join my friends shocked hurt and pissed. When I called a couple of days later to talk to a person above her I spoke with another managet named Nick and explain to him what happened and that I wanted a refund for the room when he proceeded to tell me.that Katie was the general manager and she answers to no one...when mentioned I had a friend who knew the owner the laughed at me and said just forget about sweetheart nothing going to happen. For a person who had never been there before and never heard of the place i will never go back. Myself and my friends will tell everyone we know and those we work with at Apple, Dell, Seton, Cedar Park and St. David hospitals and the Texas dps not to go there. Plus I will tell my father and brother who are lawyers to tell there lawyer friends and clients not to go there...horrible...

This used to be one of my favorite bars in town -- a place I genuinely enjoyed coming back to, and even brought family along to support. On my last visit, I came in with my mom and she spent a significant amount of money here. Instead of gratitude, what I got in return was one of the most insulting experiences I've ever had at a business. Without warning, I was told I wasn't allowed back for three months because they accused me of emailing waitresses and "harassing" them. Not only is this accusation completely false, but it was delivered in a way that was both humiliating and offensive. I have never in my life been accused of something like this, and to have it happen at a place I once recommended to friends makes it sting even more. A kariokie bar is supposed to be about atmosphere, community, and hospitality. Instead, I left feeling disrespected, judged, and unfairly treated. After years of loyalty, I can't imagine returning to a place that treats GOOD paying customers this way that came in with their mom to show them a good time the last time I was there and then only to get unfairly judged upon return. ---this is the worlds worst kariokie place, even more insulting after making me wait forever for them to find the proof they couldn't and they just decided to let the doorman make the call on whether or not I am the guy that harassed their waitresses. Do yourself a huge favor and never come here. Meanwhile, there's an army of people smoking a whole bunch of pot outside their door but that's A-OK because they're busy hassling some guy that they decided to mistake the identity of. And this isn't the first time I felt the prejudice nature of that bar of that doorman. I said I get that you don't like me and he said I don't even know you, but for some reason, he sure as heck is able to spot me a mile away and confuse me with whoever the heck he wants to tell lies about Or conflate with a sleezebag. Worst experience ever imo. I had a video of the whole thing too, but the file was too long because they made me wait forever to try to find proof that they...