VIO Med Spa — Local services in Austin

When I first arrived, customer service was warm and welcoming, and I felt optimistic. However, that quickly shifted after meeting with a representative. Instead of simply listening to my needs, I felt pressured into considering higher-priced services I didn’t ask for. It gave off more of a sales pitch than a genuine consultation, which was disappointing.

After my initial service, I scheduled an additional appointment and was told it was confirmed. Shortly after leaving, I received a text stating I needed to pay to keep that appointment, something I’ve never been required to do at a med spa. Feeling uneasy, I locked my card. Not long after, I received a message that an unauthorized attempt had been made to charge my card, and since the charge failed, my appointment was canceled. At that point, I was no longer interested in returning.

A week later, I unexpectedly received another text confirming me for an appointment I never scheduled, along with a warning that I’d be charged a cancellation fee if I didn’t cancel. That was not only frustrating, but also concerning from a business practice standpoint.

Overall, the experience felt less about client care and more about aggressive sales tactics and unnecessary pressure. For a med spa, where trust and professionalism should come first, this approach left a very...

I recently moved back from Boston and was interested in trying this location. Unfortunately, my experience was disappointing from the start. The front desk staff was dismissive upon my arrival, and there was a clear miscommunication regarding my appointment time. I was brought back nearly 15 minutes late by a nurse practitioner(who wasn’t my injector), who was unable to provide basic information—such as how long the injector had been practicing.

This lack of transparency and consultative care is exactly why I’m hesitant about med spas. The experience felt impersonal and unprofessional. I would not recommend this location based on my visit.

Update: Spoke with the manager and she declined to refund me my $50 deposit for the consultation I never had. Very shady business practices and terrible management.

I ended up going to Peachy on East 5th. They were kind, courteous, on time and better priced than this place. Don’t wast...

Nurse Jackie was so amazing!! She was very sweet and helped me achieve the results with my lips that I wanted! The numbing process was great as well, because I couldn’t feel a thing when it was time for my fillers to be applied.

She was very professional and made me feel extremely comfortable as well as even letting me look at the process and asking for my opinion throughout. Looking for a company who will do lip fillers is already stressful because you never know what can and will happen.

Before I found VIO, the place that I had originally gotten my fillers done had moved my appointment four times before I had finally given up and started my research. The receptionists at VIO were very sweet, and quick with booking my appointment, as well as answering any questions that I had. VIO MEDSPA is the best and if you want your perfect lips then I highly...