Whataburger — Restaurant in Austin

Thanks to Julia W., Imelda E., and the "GM" Fiona H. I completely wasted my lunch break, luckily chick fil a is right next door and they can correctly take an order and run a card, sorry i cant say the same for Julia, Imelda, and "GM" Fiona. i was originally in the drive through were my order was placed, when arriving to the window i handed my credit card to her not a gift card, she then proceded to tell me that i had a remaining balance of $2.xx head scratcher to me due the fact that this is a credit card with money. i politely told her no thanks as i thought this was bogus and was not about to hand her another card she couldn't even successfully work the first one. so i go inside to see Imelda at the cash register and explained i received no food but you did take my money, she looks at me like a deer in the headlights, i said get the drive though girl, she silently did, then she tried explaining again that i owe money i said keep the food i want my money back as i have my bank of america account open seeing everything is fine except this charge with no food for me. This is where Imelda really drops the ball she simply charges me again with Fiona watching, apparently there are multiple managers but none that know what a refund is. i had to ask for a receipt and Fiona had to ask me why i wanted one? i explained so i wont have to come back if it doesnt work, not knowing she just hands a receipt that was just laying on the counter for a cash sale of $20 while yellin "it will go back dont worry" as i walked out hungry. i realized this in chick fil a drive through where my card has successfully worked and i received food, weird huh, anyways i drove back over and had to ask for a the correct receipt and a proper refund, she says and i quote " we have to run it twice to do a refund." this makes absolutely no sense, i even work in retail which Fiona was very interested to know for some reason, really she wanted to regain control of the situation by telling me to wait a second while she gave me the stupuidest look possible with 5 receipts in her hand. very ammusing none the less. she fumbled with her keys went to the back and made a literal copy of it like its 1986 and the computer cant reprint a receipt, again wanted to make me wait because i was very upset and she had to feel like a winner by this pont. bottom line wont go to any whataburger again period. Being in retail if a customer was tryin to make an $8 purhchase and has his phone with his account and plenty of money i would give it to him. he isnt here to fight for fun over $8 let alone come all the way back, there is clearly a problem on your end, make it right people!! in stead i will tell everyone about Fiona the the "gm" from whataburger,not to be mistaken for Fiona from shrek, that this whataburger is a joke and we can go to p terrys, smash burger, moonies, mighty fine, freddies and many more burger places right here in town. thanks for nothing...

Was busy running errands and we needed food so I stopped at Whataburger for a naughty fast food treat.

It was busy so I ordered two of the exact same meal to keep it easy, #1, no onions, no lettuce, add cheese, Dr. Peppers. The first sign that perhaps things were amiss was when we watched an employee give our drinks to the car ahead of us and then bring them to me. After handing them to me he apologized and offered to get new drinks but I figured I could wipe them down at home, no big deal. Then when he brought the food out he apologized because the bag was melted from coming in contact with a hot surface, he offered to get a new bag and I declined.

When my boyfriend pulled a burger out of the bag he said, "did you order bacon cheese Whataburger Juniors?" and showed me a burger that looked nothing like what i ordered. They clearly gave us someone else's order. But whatever, he ate it. But when I finally sat down to eat the other burger is when things REALLY got interesting.

My burger was also the size of a Whataburger Junior, the patty was thin like paper and sad looking, there was bacon and cheese but none of the other standard burger toppings, but the truly noteworthy thing about it was the UNGODLY amount of mustard on it. Like, if you ordered a mustard sandwich you wouldn't have expected this much mustard. It was oozing out making a mess before I even touched anything and the moment I touched the burger there was mustard everywhere. It was literally an insane amount of mustard. The person who did this should probably seek help because they just are not a sane or reasonable person. I like mustard and I tried to clean things up and eat it but it was inedible and I threw most of it away.

Obviously the guy struggling in the parking lot was having a rough time, but I can only guess that his chaos was a symptom of the horrendous atrocities that were going on in the kitchen... Like I'd almost like to meet the guy who made this burger because I can not imagine how this happened or what he...

While this location may be known for it'service6s fast and friendly , accompanied by a generous portion of tasty food, and garnished with a very well maintained and tidy setting. They make up for all that stellar accoutrement with ONE BAD EGG! On my most recent visit, in the overnight hours, after ordering my food on the app, I had opted to sit down and eat in the dining room after but was quickly met at the door by manager on duty who told me to use the drive thru instead. I expressed my desire to dine-in and let him know that I had arrived on foot. My lyft driver refused to adhere to the second stop on a round trip itinerary ( The jerk was using a SECOND app for ridesharing and stopped my trip, midtrip so that he could pick up another fare on the other app that paid more so it basically amounted to me being 9mi away from home at 3am with a dead battery. That's a different review though. This whataburger manager wouldn't let me in to sit down and at least get 2 min of charge on my phone so I could formulate an alternate travel arrangement to get home. I ordered food, and yet he persisted to ask me to walk through the drive thru because his floors had recently been mopped and he didn't want to dirty them. Company policy at ANY fast-food restaurant that I know of is absolutely NO pedestrian traffic through drive-thru lanes and window for safety reasons, especially at night. But maybe I'm wrong. So in closing, what good is a mopped clean floor and friendly fast service, if no ones permitted...