Fresko — Restaurant in Aventura

walked in saw the cash register ask the man behind the counter if I could see the menu I was told to talk to the hostess. I then walked over to the other door and waited standing while other employees walked by I finally had to ask someone if it was okay if I sat down at an empty table they said "fine" she did bring me a menu right away. another 10 mins go by I get greeted by my server I pretty much already knew what I wanted but had a few questions about the menu which she really couldn't give me any solid answers. For one of the items I ordered I asked for no mayo or aoli, her response was we cannot do that and then asked her if she could please ask and again she told me it could not be done for spicy tuna. I told her that is fine it doesn't have to be spicy and to please ask. Now the main reason I'm stressing out about this is because anyone who ever has had any Japanese food knows that what makes spicy tuna is spicy mayo, kimchi or siracha. On the menu it says spicy mayo and since it's very is to omit that at ANYWHERE I go there shouldn't have been an issue. in addition in the service industry you never say no to the guest. to continue I watch her go back to the counter to ask and the cook clearly nods his head yes she come back I place me order and ask if she could bring over a ramekin of ponzu for dipping she says okay. my first item came out (smoothie) she never came to check up on me, another server dropped off my food still no ponzu still my server hasn't checked up on me. Now of course the place is small so you can see everything. Another 3 adults walked in and the workers don't greet them. They waited awhile until finally they sat themselves a dirty 2 top, I offered them my extra chair. Then a busser dropped off my other plate, I asked him politely if I could have a side of ponzu he didn't know what it was I said it's okay that fine don't worry about it. He ran behind the counter and asked someone and brought it over do fast! Kudos to the busser! I watched my server stand around pretending like she was doing something but never once did she ask if everything was okay. I finished my food and had to hold my credit card up to get acknowledged. Horrible. I Never Ever write reviews mostly because we'll I'm in the industry and everyone has their bad days but this was just to much. I hope the owner reads this and trains there staff properly but I try to support small businesses but I must say that was my first time there and I probably will...

There are a few things I wanted to share. Firstly, the food is delicious, creative and not boring and almost everything on the menu is good, from my experience. I happen to think the little croissant sandwiches they make are the best breakfast in town! Flaky and delicious croissants, unlike anywhere else. What is most important to me though is the sincerity, hard work and humility of the ownership. I had a miscommunication with a waiter, and the owner found out about it later, he was not there. He found a way to get in touch with me, and credited my card, no questions asked and sincerely apologized. These things happen, and it was a minor misunderstanding anyway. When you meet humble hard working and sincere people like this who honestly try to do the right thing and work hard to that effect, it make you want to frequent this business. They are a delightful family and frankly this is a place which makes me feel good about spending my money there. I wish I could say the same for other highly ungrateful and contentious experiences I have had, not here!

As locals who need solid and consistent delicious choices to help us enjoy life, we should totally support this establishment, and make it a point to eat here. Thank you guys for the warmth of your treatment, in going the extra mile after a minor mishap to really show me how much you value your customers. We...

UPDATE TO REVIEW:

THE OWNERS RESPONSE BELOW IS A POOR COPY AND PASTE DEFLECTION. THE ONLY WAY I COULD HAVE BEEN NOTICED MORE WOULD HAVE BEEN TO STAND ON MY TABLE AND YELL. I COMPLAINED TO MY SERVER AND A PUDGY MANAGER CAME OVER. THE FACT THAT THE EMPLOYEES LIED AND SAID THERE WERE NO COMPLAINTS. THAT DIDNT SURPRISE ME. COWARDS. I DONT HIDE BEHIND MY REVIEWS AS A LOCAL GOOGLE GUIDE (WITH OVER 30,000 VIEWS). MY NAME IS ON TOP OF THE REVIEW. CHECK ME OUT. ITS EASIER FOR THE OWNER TO CAST DOUBT ON ME THAN THEIR POORLY TRAINED STAFF.

I can be found on Facebook, Instagram and Twitter @dicksyatt.

A real owner would have immediately investigated internally before denial and to cast doubt on the messenger. The “owner” is probably their social media/menu development/HR/guest relations manager.

This place came up on my Google search of kosher restaurants near me. Feh! Empty, I ordered an onion bagel and when the server delivered an everything bagel I asked why I wasn’t asked first. She looked confused and admitted she didn’t know the difference. But the BIG Warning came with the check. They absolutely added a gratuity to the bill. When I asked they said it’s optional. But it was included in the final total amount. They hope you don’t notice and leave your own tip in addition. Forget this...