My friends and family came down for a week vacation and were very excited for crab/seafood night. We order 2 full orders of blue crabs and 4 full orders of shrimps on Monday and got home to realize that they had forgot to add to our order the sausage we requested or the cocktail sauce and crab seasoning we requested both on the phone while ordering and then again in person while picking up. We had to run back out to the grocery store for basic sauce and seasoning. The shrimp were rubbery and and the crabs were either overcooked or bad with the crab meat near liquid. We called and spoke with a very polite manager about the experience and she was wonderfully apologetic and took our name saying that the resturaunt would be thrilled to redo our order. We spent and hour trying to contact them by phone the following Wednesday (6/17) and couldn't get our call answered so we figured despite the long drive we would show up and try to get our redo order. We spoke with a brunette female bartender who was HORRIBLY rude to us and told us there was zero chance they would redo our order because that was an absurd request (manager Robin's idea, not ours), we should have called (we tried to), they didnt have any crabs left (a seafood resturaunt) and nearly made my sister cry she made her feel so stupid for asking. She acted like we were trying to scam the place when in reality were a house of service industry workers from Maryland who know good seafood and how to be respectful customers and were simply trying to get a reorder we had been offered! Ive tried to call the place the entire time I've been writing this to get the bartenders name and no one answers the phone! I have never written a bad review and make a point to write good ones but this was the single worst resturaunt customer service experience I have had. GO TO POPS!!