Casual counter-serve chain for build-your-own sandwiches & salads, with health-conscious options.
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A few months ago, I placed a mobile order through the app, easy, right? Picked up my daughter from school, swung by to grab my sandwich, and was immediately greeted by a very confident older lady behind the counter who says, “Oh, you’re the one who left the bad review about me.”
Umm… what?
I haven’t been to that Subway in over a year, and I literally never leave reviews. But congratulations, ma’am…. now I am.
Publicly calling me out in front of other customers and my child, based on nothing more than the name “Amanda” on an online order? Bold move. Super professional. Gold star for customer service.
Just a heads-up: not every Amanda is out to get you. Sometimes we just want a sandwich.
P.S. Should I have eaten that sandwich?...
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I should have read previous reviews, had a bad experience. I ordered a #17 and worker did not make it like the menu. Didn't realize if I told her to add pickkles it was a done deal that's what I was getting. Both workers were rude and one gave me the hand when I tried to tell her that I wanted #17 exactly how it was on the menu. I had an online gift card and both workers didn't know what to do with it so the excuse was that they did not deal with coupons or gift cards because they were not a part of the subway franchise. It turns out I could use it through the app, this was the first time I got an online gift card for subway so I didn't know how it worked. They should have better training for...
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We arrived to pickup our online order and they advised us that our order was already picked up! You’d think the manager would be apologetic for giving my PAID $55 order to someone else but no!! They had the audacity to accuse ME of trying to scam them! The manager was very rude and the woman at the front counter (who I’m positive had something to do with my order being given to someone else) was equally rude and accusatory. I’m truly mind blown that a restaurant would give my order away to someone else and then accuse ME of scamming them. I’ll be taking my business elsewhere...
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