Dunkin' — Restaurant in Ayer

I don’t know what type of stupid these people are on but I had to go back to the store 3 times for them to fix my very simple order and they just could not do it. I ordered a sesame seed bagel with cream cheese on the side, that’s it. First time I open the bag and there’s a whole tub of cream cheese on my bagel so I go back and explain what happened they were happy to give me another bagel, they give me the wrong bagel and no cream cheese so I go back AGAIN and then give me another wrong bagel with the cream cheese on it. I don’t understand what is so hard about throwing a sesame seed bagel in a bag with a thing of cream cheese as someone who has worked in fast food it’s actually wild how incompetent these...

I've always had okay service here and never an issue. But coffee shops on hot days are meant to be cool and a place to relax and chat, especially off the rail trail. I just walked in from outside where it's at least 85° and got into the vestibule and the temp soared up at least 10°.....and thought the sun heated it and it was trapped. Then I walk into the shop lobby and it's at least 100° in there. That is insane someone can leave they're workers in temps like that without addressing it. I had to go back outside it was just too insanely hot in there. Been here for at least 1 hour and I see no H.V.A.C. truck at all anywhere. Shame on you...

Dont even bother. I tried to give them the benefit of the doubt multiple times because there's a couple workers there who are extremely nice and I feel bad for leaving a bad review solely because of them but you let one bad egg in it ruins the bunch. Multiple times they gave me the wrong order. Today alone they gave me a plain bagel instead of a sesame seed bagel. They didn't even ask they just did. They never read the tickets to see if you have food with your drinks which is nothing more then a minor inconvenience but it's every single time. One of the worst dunkins I've been to. Definitely...