Mi Ranchitoo Taqueria — Restaurant in Balch Springs

We chose this restaurant because it had a five-star rating and was nearby. As we walked inside, the young girl at the cashier asked if we were eating in or taking out. We told her that we were eating in, and she told us we could sit anywhere we wanted.

Being our first time at this restaurant, my husband got up to ask her if we should order at the cashier. The young girl saw him standing and told us that she would take our order in a moment. We waited a few minutes.

Then, she brought us tortilla chips and salsa and asked us what we want it to drink. By the way, the salsa was bland and consistency of water with bits of tomato skin floating on top. The chips were stale and in pieces. She took our drinks order and directed herself to the table adjacent to ours to ask the guests what they want it to drink.

Afterward, she proceeded to walk away and asked a lady waiting at the cashier if she was ready to order. After this experience, we decided to leave and told the young girl we were going. I offered to pay for the chips and salsa since we did eat some of them, even though they were awful. She told me she would ask the older lady in the back how much it would cost.

As she proceeded to charge me, I was astonished by the $4.87 charge. I repeated the price to confirm. She said, "yes! that is the price." I asked her for a menu to check the price, and she pointed at a sheet near the cashier with the price. The price before tax was $4.50.

I went ahead and paid. After paying, I asked for the chips. The older lady grabbed a paper bag and handed it to me. I looked at her in disbelief and asked if it was for the chips on the table. She said, "yes!." I was about to walk out but decided to take the chips. As I was bagging them, a fly was flying over the table. In the end, I ended up throwing the chips in the trash.

This experience definitively made me not want to return to this restaurant. Very disappointing! Too bad I didn't think about taking a picture of the tortilla...

UPDATE. just left here. Tell me WHY I ordered 3 burritos and 1 STREET TACO and I had to pay $42?????? Huh???? The girl charged me for a plate of carne asada FAJITAS. No. That's not what we ordered. Then she stood there smirking and arguing with us like she didn't know what a taco was? We literally showed her a taco and i think she said they don't have tacos???? We've bought tacos here on many occasions. If they didn't have tacos, tell us they don't have tacos and don't charge us for a whole plate of fajitas. She was rude. Not even apologetic. We loved it here but we won't be coming back. Do not recommend based on terrible service.

This place has the BEST burritos. My husband is very picky about burritos and he loves these. He gets the carnitas and i get the al pastor. The burritos are pretty large, for $8.50. Their red and green salsa is amazing - I like to mix them both together. They have a drive thru but since they make everything to order, it takes a while to cook. If there's a long line, expect to be waiting a long time. But it's worth it. I wish they would answer their phones though. I would like to call ahead and place an order beforehand but they have never once answered...

AVOID at all costs. Just make the drive elsewhere. The food had no flavor at all. We basically left everything. The fajitas I ordered had no flavor it tasted like I was just eating plastic. I mean not even salt on it. They serve you coffee is a clear cup that’s meant for cold drinks. Not a real mug, and it tasted old. We didn’t even drink that and we loveeee coffee.

The ladies working there laughed all night and screamed from the kitchen. Several times the guests turned to look. It’s like the employees wanted attention or something. Disrupting the guests with screams and horseplay from the kitchen is quite unprofessional to say the least.

Lastly, every single table was dirty. I wish I was making this up. Every single table was eaten on when we got there. Only two tables were occupied by guests. They had to clean a table to sit us.

Whoever the owner is they need to be present more often and fix it if this is really a business for them and not just...