Subway — Restaurant in Baldwin Park

My experience today was extremely disappointing. I visited the store with my husband and our 9-month-old, specifically looking forward to enjoying the cheesy garlic steak sandwich we've had before at another Subway location. Unfortunately, the service we received from Stephanie was unacceptable from the start. She seemed uninterested in helping us and displayed a poor attitude throughout our interaction.

I asked for specific instructions on how I wanted my sandwich prepared and requested to see it before it went into the toaster. Stephanie ignored my request and put it in the toaster without showing me. The sandwich ended up being extremely dry, with barely any cheese visible—just a lot of meat. When I tried the sandwich, it was not to our satisfaction, so I politely asked for a side of warmed-up cheese to fix the issue. Stephanie refused, stating that the cheese is supposed to be served cold.

After some back and forth, I asked if she could remake the sandwiches, but she bluntly refused, saying, "NO, I'M NOT GOING TO REMAKE THEM. THEY WERE MADE CORRECTLY, AND ALL I CAN DO IS GIVE YOU YOUR MONEY BACK."

I was shocked by her response and the lack of willingness to resolve the situation. Even other customers seemed surprised by her attitude. This experience has left us with a bad impression of Subway, and we will not be returning to this location.

I would appreciate it if management or her district manager, Hector, could reach out to me to address this issue. If not, I will continue to pursue this matter until I speak with someone who can make it right.

Stephanie's attitude was unacceptable, and it ruined what should have been a simple and enjoyable meal...

There are few Subway's I've ever been to. But none were as rude as this. The manager, Stephanie, has an attitude problem that speaks "I'm the manager so I can do and say whatever I want." She often treats customers and employees alike with hostile and harsh beratement. Octavio was very kind and helped me with my order while being patient and I highly recommend that if you see him working, to have him make your sandwich. Silvina is a kind old lady, albeit she seems more work than friendly, but she makes the sandwiches you ask for without question. They overwork their employees without any breaks to even sit down besides their lunch, even if the restaurant is clean and there are no customers, as the last time I visited I saw an employee about to collapse from exhaustion. I frequent this location often and if you look further down on the reviews, these are all issues that have been reoccurring for over a year without any improvement. The owner, Godrej, needs to focus on giving proper treatment to customers and maintaining a friendly and welcoming atmosphere, rather than a building that says "Take your sandwich and get out of our faces." 2/5 stars because the sandwiches are often fine, but the customer service...

I’ve never ordered online before but I decided to give it a try since I have a short lunch break. I placed the order at 11:19 a.m, only to realize five minutes later that I placed the order at the wrong Subway (there’s one closer to my job). I call at 11:25 am to see if I can cancel my order and the girl I spoke to said no because the order was already made. Mind you, online it said “Received”, not “Building or Ready”which is why I thought I would be able to cancel it. Since I was unable to cancel I head out to pick it up. I drive back to my job and realize that they did not add all the toppings. I call back and speak to the manager Stephanie, she confirmed that my order was missing toppings and offered to remake my sandwich. However, I explained to her that I am short on time and would not be able to go back. The manager should have offered me a refund, since it was their mistake or offer to give me a sandwich another day. I would have gladly went back if I wasn’t short on. Effective problem solving is crucial to any business, and this manager showed her inability to do so. The owners of the business should consider providing additional training to ensure customer...