Wendy's — Restaurant in Ballwin

This was by far the most frustrating fast food experience I have ever had. I waited for almost 20 minutes in the drive-through because there was a wait, no big deal that happens. The food that they served us was so old and cold that we were afraid to eat it. The fries and nuggets were practically petrified, the chili was freezing cold and the burgers looked very old. We promptly called the manager and he told us that we had to bring the food back if we were going to get any sort of a credit, refund or replacement. I reluctantly got back in my car and took all the food back only to be greeted by a manager that couldn't care less about his customers. When I told him that this was very frustrating and I thought he handled this very poorly he looked at me like a deer in headlights and said, what would you have wanted me to do? I said that I would have expected to be told I'm sorry, you can either bring it back and we will remake everything tonight for you or you may keep everything and we will give you a credit for a replacement or I'm so sorry, don't worry about coming back tonight, If you would like to come back tomorrow or the next day I would be happy to give you a refund. Anything would have been better than the attitude that I received, no apology whatsoever and no attempt to make it right. I left with no food, a hungry family and I was out my time and my gas money getting backup there. I asked for a district manager or owners number so that I can express how I felt and he told me at the only thing I could do was call the 800 number for Wendy's. That leads me to believe that he knew he was handling it poorly. By far the worst customer service I have...

Very slow service. Our quick lunch took an hour. The layout is not patron friendly at all. There's congestion at the beverage and condiment bar makes it difficult to get back up to the counter to get your food. After you waited in line 15 to 20 minutes to place your order the last thing you want to do is get to your seat settle in because it's going to be awe for your food and then go back up through the beverage congestion to get your food, then come back through the same and only way maneuvering your tray. Then go back up when you find they didn't give you dressing for your $10 salad that had only one small packet of pecans, even tho, as vegan, you gave up the chicken breast and cheese. The double cheeseburger was impossible to eat as it should be eaten--100%. It was so sloppy with mayo, wet lettuce tomato and pickles, that by the time someone near the counter--customer--motioned that our food was up, it was cold. The counter person had walked away from it, unclaimed--modest lunch for 2 @ $26! Counter order, counter pickup. Why, you might ask, didn't we hear our name yelled across the dining area? Because the music was too loud to even talk to each other. And honestly if I want my name, and everyone else's, yelled across the dining area, I'll go to the Waffle House, and there I'll be able to play music I know. I couldn't make any of this out. Where originally from Ohio and we're so excited when Whitney started coming this way. I'm sorry Dave Thomas. You must be rolling over in your grave. You built a legacy, and this is what's happening to it. Stay away from this one until they fix it. Oh, and get all your sandwich toppings...

First of all, amidst this COVID-19 pandemic, this is the first location I've ever been to where at the drive-thru window they hold the machine for your card out the window and let you insert your card, them never touching your card. I wish more places did this. Brilliant.

Staff is always friendly. I've never had an issue with the staff. Food has consistently been great.

I've never had a problem with this location, until this morning. I ordered a classic sausage/egg/cheese sandwich. Repeated myself three times. When I got home, I pulled out a..

Bacon/egg/cheese sandwich.

I like bacon.. if I heat it. Everywhere else I go, bacon is crunchy. I don't like crunchy bacon. It pokes holes in my gums. And I don't remember 'carbon' being one of the flavor categories.

So, I'm none too happy, this morning. I'm trying to eat this, the cheese sauce is trying to make the bacon less crunchy, but not doing a great job. But I'll keep the 5-star rating. Other than this, the staff should be recognized as excellent.

UPDATE: First time back since the bacon incident. THEY DID IT, AGAIN! Same girl as last time, too. Ordered a sausage/egg/cheese classic, got a chicken biscuit. Downgrading to two stars. NEVER GOING BACK! This place no longer exists on any of my maps. I'm done. Screw this Bovine Scatology. I'M HUNGRY!!! Damnit.

UPDATE2: I will not be returning to this location unless/until I get word that the girl working the drive-thru window has been released from duty, and no longer works at...