Dunkin' — Restaurant in Baltimore

This was one of the worst Dunkin’ visits I’ve had. Around 9:45 ish a.m., I waited six minutes in line only to be told they were basically out of donuts, at Dunkin’ Donuts! Only pumpkin and old-fashioned were left, with limited munchkins. Clearly unprepared for morning customers.

At the window, the staff member (name starting with “S”) mishandled my card. She walked away with my card and only returned minutes later with a receipt, but no donuts. When I asked about my order, she admitted she had run my card for the wrong customer. I was willing to be patient at that point, but instead of handling the situation with professionalism, she gave me attitude, telling me “I told you I ran your card for the wrong one, my computer is not working,” in a dismissive tone. Meanwhile, cars were honking behind me because her mistake caused an additional 5-minute delay.

To make matters worse, when I asked for her name, she rattled it off quickly with the same dismissive behavior, as if I was the one at fault. When I asked for her name, she gave it with an attitude. The manager, Ashmata, was no better, she refused to provide the full spelling of her name when I said I wanted to file a complaint.

Unprepared, unprofessional, and dismissive. Definitely not what I expect...

So... the only way you'll open a store in a Black neighborhood is to lock all doors and require customers to stand out in the cold to order food? This is a slap in the face to the community. It says, "I want your money, but don't trust you". Robberies happen everywhere, but we are the only community who accepts this type of blatant disrespect. I'm all for investment in the community, but don't do it if you feel like you can't trust those in the community - criminals are a small minority. I will drive to another location where I am welcomed inside the store before I walk to this location and stand in the cold to...

they did not give me coffee. I asked for hot butter, pecan coffee, extra cream, extra sugar. I got hot water with cream and sugar. The doughnut was stale at 6:35 AM.. The young people that worked there seem rude disoriented, and try to act like they do not understand what you're talking about the worst I will never go back. when they first open, they were wonderful the older mature woman that worked there with the young black girl were great. This crew here now suck. don't waste your money they're always slow even if it's no one in front of you...