I ordered a pulled pork sandwich with mashed potatoes at the counter to go. That's all. Literally nothing else from the kitchen, and both the mashed potatoes and the pulled pork are presumably scoopable (ready and waiting, scoop and server). I was given 25 minutes ETA (which is absurd for the order--but I wasn't given the ETA or any indication that there would be such a wait until after I paid). Then I spent the next 50 minutes waiting. Then, finally, a sandwich.
In fairness to the restaurant, I've overheard they're down one cook. But the operation is clearly extremely badly managed if this is what it takes to serve up just one sandwich to an on site and waiting order, even down one cook. Embarrassing and way over par for the food service industry, especially so near a tourist town like Bar Harbor. If you value your time, better avoid the risk represented by the lack of contingency this place practices.
Also the mashed potatoes were cold (as in refrigerated temperature). They were probably put in the box first thing, right when the order came in, then sat there for near an hour before being served to me. Again a miss here.
Finally, the pickle. Mind you I ordered a sandwich. The sandwich was placed on a bed of tinfoil, set in a to go box. It came with a pickle, as sandwiches sometimes do. Except the pickle was placed on the tinfoil too, right up against the bread of the sandwich. This caused the bread alongside the pickle to get soggy as it absorbed the liquid from the pickle. (These sandwiches are served on buttered, toasted bread. Just bread. Not a bun. Thus sogginess compromises the structural integrity of the bread leading to the dreaded Fragile Sandwich Syndrome.) It's a tragedy if I ever saw one since the solution here is dead simple: place the pickle outside the tinfoil.
Genuinely this feels like a waste of time and money. And to add insult to injury, not a peep from management about the...
Read moreSomeone in our party had severe dietary restrictions so she brought her own food. 5 others in the party would be eating from the menu. Despite the majority of the party being able to order from the menu they refused to let us eat there because 1 person had their own food. So disappointing. We didn't want to force 1 person to eat in the car while the rest of us ate there so we left. This was during the slow time so there was a ton of seating inside and out. If it was during the fast time we would be more understanding. I would give 0 stars if i could.
Just updating on what the owner replied. We didn't bring 2 huge trays of "Mexican" food. You never even saw what was inside the tray. It was literally a tray with salad with the ingredients separated into 3 seprate containers that were small. They separated the ingredients because they didn't want the dressing / croutons to get soggy. Just because some of us were Mexican doesn't mean we brought Mexican food. Amazing assumption though. 😑 We didn't even get a chance to order because you didn't even give us a chance to explain. Also no, we didn't get 1 menu. Everyone else had a menu. The lady who sat us grabbed 6 menus when we walked in and placed them down on the table where we were going to sit. We were all planning on getting food there except that 1 person. We didn't get to order drinks because the first thing that was said to us was that we couldn't bring outside food in. It was "We don't allow outside food in. " The lady who grabbed the 6 menus was a young blonde and the lady who said No outside food was a dark haired lady. And when i said "Despite us being able to order from the menu" it is expressed as "We are able to order from the menu because we dont have restrictions" not as "We placed an order and were...
Read moreGiving this a rating for overall experience. Great atmosphere as you will read from many. Indoor outdoor seating with a classic deck fitting for a 'BBQ joint' (definitely 'joint' less of a restaurant 😉). Love music with a well paired dual guitarists that had a bluesy style to their transformed pop and classic favorites. Note: dog friendly and even has a dog menu (seriously) with a nice backstory. The food was good. I felt all the meat were prepared properly, good rub, and had the right grilling char to meet expectations. The sampler was a great option as it gives you a good variety and will definitely fill you up! The ribs were excellent, falling-off- bone. The chicken was also good, great smokiness and flavor. Pulled pork was good, really pulled pork is mainly to be smothered in sauce, UNLESS there is a special prep with seasoning post-pulling. The Italian sausage was good, hand crafted so it wasn't the fatty spongy style. A bit meatier, and just enough moisture to accent with sauce. The few food items that could be better the Mac and cheese was a tad dry and a bit under-seasoned so twist some S & P on it and it will spruce up. The one thing slightly short was the BBQ sauce. The classic sweet was fine, but the hot was some derivative.of franks or franks-like maybe with a bit of vinegar and sugar cooked down. If you want a good spicy BBQ, just mix the hot I to the sweet and it does well. We didn't get dessert but it has plenty to choose from Again overall a nice departure from all the lobstah and seafood we have been eating all week😉 not the best BBQ joint I have ever been too, but it is good quality, reasonably priced, and lives up to the meats. Once your done, then you will be all fueled up to...
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