Wawa — Restaurant in Barnegat Township

I normally don’t post negative reviews, but after multiple frustrating and unprofessional experiences with the same employee at this Wawa location — Maria, who is apparently the manager — I feel it’s necessary to say something.

First incident: My family of five placed a large in-store order. In the process, my mother forgot to place her own food order because she was focused on helping everyone else. When we realized and went back to order hers, Maria was clearly irritated, muttering under her breath, slamming boxes, and acting as though we were a burden just for ordering more food. Her attitude was rude, dismissive, and uncalled for, especially from someone in a leadership position.

Second incident: This one was even worse. My brother and I placed separate orders. I paid for mine normally, and he was attempting to redeem Wawa rewards points for a personal pizza using the app. Since we’d never redeemed points before, we weren’t sure of the exact process. He scanned the pizza reward barcode at the payment kiosk — not through the food-ordering screen — which we now realize may have been a mistake. Another employee, Chris, stepped in and kindly tried to help us. He assisted us in scanning the barcode and the screen prompted us to pay and apply discounts, which we did.

After receiving our food, we asked Maria if there was a ticket for the pizza. She just stared at us blankly and said she didn’t have anything. We explained what happened and mentioned we had just used the pizza reward. She was dismissive, so we brought over Chris, who witnessed the whole thing and confirmed we had indeed redeemed the reward points.

Instead of showing any willingness to help or investigate further, Maria belittled us, saying, “It wouldn’t just take your points and print without you inputting the pizza.” I asked to speak to a manager — only to be told, “I am the manager,” and “I’m not just going to give you a free pizza.” She told us it was something we’d have to take up with corporate.

I work in customer service myself, and I would never speak to customers this way, especially when another employee is backing them up. It was incredibly frustrating to be treated like we were trying to get away with something — when we had simply made a mistake using the app for the first time and asked for help.

Thank you to Chris, who handled everything respectfully and tried to make the situation right. He even said he’d be willing to corroborate the story if we contacted corporate.

However, based on both of these interactions, I truly believe Maria should not be in a customer-facing position — let alone in management. Her lack of patience, professionalism, and respect for customers is unacceptable and reflects poorly on...

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