Marco's Pizza — Restaurant in Bartlett

I am considering taking my business elsewhere due to my recent experiences with Marcos. I used to visit frequently, but after a rude encounter with the staff at the Trinity location on Halloween—over a simple request for my missing sauce—I haven't returned there. The location across town is usually nice, but on December 5, 2024, I decided to try the Stage location because it was closer.

I ordered two large pizzas with one topping for $19.99 and used my $10 loyalty discount. However, when I got home, the pizzas were extremely dry and had little to no sauce at all— not double. I always request double sauce (which can be viewed in my order history because I dislike dry pizza. I called and spoke to Kaitlyn York, who informed me that the kitchen insisted they had put sauce on the pizzas. I have photos that clearly show the lack of sauce and that the pizzas were overcooked, which contributed to their dryness. I even had to add hot sauce just to make them somewhat edible.

Kaitlyn offered me a credit of $12.06, but I explained that it wasn’t sufficient to cover remaking my pizzas. She told me she couldn’t give me $20 since I only spent $12. I reminded her that I earned that $10 discount by being a loyal customer. I suggested a credit for two correctly made pizzas instead of a monetary refund, but she refused. I couldn’t come back that night because it was 29 degrees outside and I was already settled.

I’m really upset about this situation and feel that corporate should be aware of how hard it is to make a living in America. Customers spend their hard-earned money at your establishments, and it’s disheartening when employees treat them poorly. This kind of treatment can drive customers away. Please make this right, as my concerns couldn’t be resolved at the local level.

Update: I just spoke to Sky and she was amazing. She rectified the issue and was very apologetic. She understands the importance of loyal customers. Kaitlyn can learn a lot...

Update: 4/13/19 The "manager" Hailey is the worse! She has no customer service. There is no way she's a manger here. I ordered a meatball bake. Got it home and it has absolutely NO cheese! I didn't pay for meatballs and sauce! I called the Bartlett location to inform them. After being passed around to 3 people and holding for 15 minutes. Hailey "the manager" then came to the phone at exactly 12am. First, she called me a liar and said my food was fine when I left. Then said there was nothing she could do because they were closed. I now know that's why I was kept on hold so long. I then asked for a refund since I couldn't get a replacement, she couldn't do that either.

I have been buying these meatballs bakes almost weekly since I've been on keto to satisfy my pizza craving. I will make them at home now. Marco's will never get another penny from me.

Original review: I loved Marco's until I tried a fresh multi topping pizza from...

I'd never heard of Marco's before but I'm glad they're here. I don't go out for pizza much and usually order delivery. If you're lucky enough to be within their range then I can say you have a far better option with them than anyone else. As opposed to the others in the area when I give them my order less than thirty minutes later I have pizza at my door. It's surprised me more than once how quick it's been.

As far as the store, the staff is friendly and attentive. As a matter of fact, I was sitting here writing this review and Frank, the franchisee, came to make sure everything was alright. He offered to remake my pizza because of my mistake, I forgot to specify I'd rather pie cut than square cut for my thin crust pizza. Something I of course refused.

You will be taken care of if you go with Marco's. You owe it to yourself to come and see what they can do if you haven't...