Taco Bell — Restaurant in Bartlett

Today we visited this location as we often do since it is the closest to our home since it recently opened. Here and there we have had minor issues, none of which were so terrible that I had to write a review. Many of the instances I would chalk up to Covid protocol with understanding that many places have been affected and are not to blame. Today was too much and I could not let the behavior with what appeared to be that of a "manager" or "shift leader" go without being addressed. We placed an order in the app, which we do from time to time, and pulled up to the parking lot only to find that the door was LOCKED. Why do we need to place a mobile order for express service if we cannot get in to access the food expeditiously?! We proceeded to the drive-thru to pick up the order. While waiting in line once we were able to reach the menu board and microphone, we decided to order beverages. I told the associate that we placed an order using the app as well. When we finally made it up to the window, I gave the lady the name associated with the order and was immediately told, "we don't have that name." I confirmed the name and they finally confirmed that the order was in their queue. While waiting, I expressed to the young lady that I would like to have EXTRA sour syrup in the slushes that I ordered. She said "okay" and closed the window. The "manager, or lead person" that was standing nearby started yelling, "IF YOU WANT EXTRA THEN YOU HAVE TO PAY EXTRA!!!!" I asked the young lady at the window to have that person come to the window so that I could talk to her. She stepped away from the window and yelled for her to come to the window. When she came, clearly, she was bothered by the fact that I asked her to come forth. I don't believe she knew that I could hear what she was saying. I expressed to her that she was yelling at the young lady for what I asked her to do and that I had no problem paying for what it was that I asked for. She said "I APOLOGIZE." This was an apology that you give just to say that you said it although you did not mean it. I told her that it was not fair to the young lady nor me as the customer and that I did not appreciate it. She said, " I apologized!" Okay, she did, but it was EMPTY AND MEANINGLESS!! After our conversation, as she walked away she yelled "hurry up and get her out of the drive thru" and called me "CRAZY". I responded I am getting out of the drive thru and that I am not crazy but I do hear VERY WELL!! Frustrated, after receiving the order, I drove away without paying for the three happy hour beverages. This was not my intention and seeing that the doors were locked from the inside, I was not about to wait in that long line to give it to them given the experience that I had. My apologies to this Taco Bell franchise owner for that. I get frustration, but I don't work for Taco Bell she does and she misrepresented the brand because neither professionalism nor respect were displayed. I hope this reaches someone that can do more than give her a slap on the wrist and offer me a taco and a soft drink for my dissatisfaction. Associates should be held accountable for their actions, whatever that means. While I do not have a name for the person that my complaint is on, here is a description: RUDE, medium-build African-American woman wearing glasses with long weave past her shoulders. I understand that working in the food industry can be stressful but it takes nothing to be kind, even when you don't agree or have to deliver a difficult response. If this is the type of leadership that is allowed, I can only imagine what the staff will do in her absence. Signed, A very...

I got to the drive-through order screen to order my dinner (8/15 10:25pm) and sat there for about five minutes and no one took my order. There were about four or five cars behind me and the car behind me started honking. The next thing I knew the manager got on the intercom system and said that I should not be honking their headsets went out and she got an attitude with me over the intercom system. She stated they were out of three different items and they can only take exact change no cards or any other form of payment. I told her that was fine and I wanted to order. After I ordered my food she once again said that I would have to have exact change in order to be served. This woman on the intercom system was very disrespectful and rude throughout my entire experience. After receiving my food I asked to speak with a manager. She came to the window and was very rude to me as she was trying to explain about the honking (which was not even me). I’ve been eating at this location for a very long time and I am very upset with my experience I had tonight. I understand being short staffed or having issues but being rude and disrespectful to customers is unacceptable. I hope something is...

I honestly think this experience ruined Taco Bell for me for life. Two items from their volcano menu a few weeks back, not only did they not have the sauce which makes them volcano items, but BOTH tacos were broken. One was completely broken in half. Additionally, the shells tasted like flat out cardboard. They were soggy and stale at the same time. The fact that a real life person could wrap these up and send them to another real life person to eat is beyond my comprehension.

On top of that: We had been going to this location versus the one on Stage because we like the drive more, but there has not been a single visit where we didn’t have to get out of the car and go in because we were missing something. In fact, we were missing two items from this order with the broken af tacos.

Also, the Pepsi is consistently poorly mixed - tastes like club soda, and they’re almost always out of Baja blast.

I can’t wait for machines to take over these jobs because no person should be getting paid to do this. Whoever is in charge of overseeing this location - whether it’s local management or the person who is over making sure the region gets the resources it needs - should be absolutely...