Schlotzsky's — Restaurant in Bastrop

If there was an option for 0 stars I would have selected that. 1 star will have to suffice.

The service was completely non existent. I have 6 kids so we have big orders when we order food at a drive thru. 9 times out of 10 our orders are messed up or missing something, which is not a big deal because it’s a lot to put together and usually we are just given the missing item no problem. However yesterday we ordered an Avacado turkey sandwich, when we received the item it had no Avacado and when I was repackaging it to return it, one half dropped on the floor. So I just took the second half of the sandwich inside to show the. I was met with a very impolite and rude worker who told me “I can only give you half a sandwich back”. To which I responded “pardon? The whole sandwich was made incorrectly made though” to which she snapped back “fine I’ll make a new one” and I said thank you.

Meanwhile I walked outside to get the other half of the sandwich to give to her proving I didn’t eat it or remove the Avacado.

I came back and saw her behind the counter discussing the confusion and mistake with the lady who had made the previous sandwich forgetting the Avacado. She said “I’m sorry I forgot it was no mayo not Avacado so I got them mixed up”. I saw mayo already on the second sandwich and the girl said “so this one isn’t supposed to have mayo?” She said “no” and she closed the sandwich and handed it to me anyways. Asking me if it was supposed to have no mayo. I told her I’d go check the receipt bc my husband ordered the food.

I brought the receipt back in smiling and i said “I’m sorry it is supposed to be no mayo and no tomatoes” and handed her the sandwich politely. The original impolite worker said under her breath “I’m going to leave before I blow up on someone.” Which was a little confusing given the original mistake was on them and not me. It was rung up correctly and I was given the wrong sandwich twice. The third time they gave me the original sandwich with everything on it not honoring the receipt at all. So my husband went back inside for a 4th time asking them to please make it correctly.

People make mistakes, I asked very nicely for it to be corrected the first time and she was so rude to me saying she was only going to give me half a sandwich. I couldn’t think of anything more passive aggressive to a customer than that, when I had zero hostility or frustration when asking for the sandwich to be remade correctly.

Zero customer service and any remote consideration for an order that could have easily just been corrected without any problems. I was very patient and understanding until she mumbled she was going to go off on me. For a mistake she made and refused to rectify in a professional manner.

When I order food from a drive thru for my family I don’t want to be met with frustration and annoyance from young girls who are being paid to do a service. You are hired there and working a job that requires you to serve. I wanted to receive the sandwich I had already paid for. Incredibly rude, inconsiderate, and so unprofessional. Not a single manager came to apologize or offer to reimburse me for the mistake. My husband is a business owner and would have fired her the second she said something unprofessional in front of a...

I wouldn't even give it a star but had no choice to be able to write a comment. I understand places are short staff but that is no excuse to not welcome people who walked in or say we will be right with you. I stopped by with my 5 yr old the drive threw was very busy and there was at least 10 a head of me. There was no one taking orders at the front. I waited at least 5 minutes and still no one to take orders. My 5 yr needed to use the restroom. There was no running water in both sinks and no Sanitizer to be able to clean our hands. I also understand that a business with a drive threw they are on timers. But I feel people who go in to order no matter if its for there or to go should have the same attention. Because 99% of times going through the drive threw they screw your order up since they are so quick to get you through. I shouldn't have to go through a drive threw to get my order just to be messed up and then have to go in and wait and waste my time. I was trying to do something special for my mom bday and it was very disappointing. So need to say I walked out and didn't get her bday lunch.

My mom wanted to try them again, after lunch time. We walked in, me being a manager of a fast food place looks at everything. First thing I see is a young boy and young girl playing around while a customer is waiting for their food. When I notice these two young people playing around, the young boy had helped the young girl off the floor. Once they decided to get back to work, neither of them washed their hands before putting on gloves. Watching ever move they made, once our order was called. The young girl gave me a fruit cup instead of actually looking to see we had ordered a cookie. I looked at it and she finally asked if we ordered it or a cookie. I said cookie, she did apologize then I asked her if they were super to wash their hands before putting on gloves. Her response was she didn't know. I told her being a manager at a fast food place and the fact I saw her and the young boy getting off the floor you are supposed to. I told her I will be reporting this. Then I saw another young lady coming from the bathroom, which I personally don't know if she washed her hands after going saw her go back and straight up put gloves on! I as manager wash my hands after using the restroom and wash my hands were everyone can see me. No one truly knows 8f you wash your hands before coming out of the restroom! Even tho there supposed to signs to wash your hands NOT EVERYONE DOES! Managers need to get a grip on this young kids! Because you ate off the clock doesn't mean you are...

I’ve never had a harder time getting an order than I did today. I repeated my order 3 times over the intercom (a pastrami Ruben small, and a pick 2 original now onions no olives and a broccoli cheddar soup) and was told it was going to be almost $30. So when we got to the window I double checked my order, I was told I was accidentally rung up for 2 pick 2 orders. No big deal at least we caught it. Then I got handed what was supposedly to be the Ruben, but the pick 2 wasn’t ready yet. I was asked again what the sandwich was supposed to be. As I was saying it’s the original no onions no olives the guy closed the window and said “original” , I tried to make sure he knew I didn’t want onion and olives but he didn’t hear me I guess. Then we waited almost 10 minutes to be handed a bag with 2 sandwiches and a soup. Of course we double checked it which I could tell made him frustrated, and low and behold the first sandwich we got wasn’t the Ruben but an original. So he takes the two bags back and asks again what the sandwich for the pick 2 was, so I repeated my order back to him. But instead of just letting me finish he kept cutting me off trying to put in the pick 2 order as a Ruben and soup. Finally we get the bag with the two sandwiches back and sent on our way. The Ruben barely had any meat or sauerkraut on it and the original still had olives and onions. Every time I go back I’m just more and more disappointed. Now I’m waiting for a call from the manager I guess because we could not be issued a refund by anyone in the store currently. I used to love eating here and now I’m pretty sure I’m never visiting this...