Jersey Mike's Subs — Restaurant in Batavia Township

Walked into the store today with a to go order that was made incorrectly. That’s fine, it happens, though I called and asked for a refund. The first time I called I was told by an employee that she’d get the manager and was left on the phone for 5 minutes without being placed on hold and nobody coming to the phone.

I hung up and called back and the same employee answered and asked how they could help. I asked to speak to someone who could help with a refund or a credit. Again, was not placed on hold during a non busy time of day, and instead I overheard the employee speak to the manager and say “can you speak to her…. So should I just hang up or what?…” then the manager, Zach, took the phone begrudging and issued a refund.

Really leaving this review for the lack of customer service or care for the customer experience. My wife and I love jersey Mikes and come here often, but we’ll hesitate next time before placing...

I was driving down Kirk Road on my way to the outlet mall when I saw a sign for this location and decided to check it out since this was going to be my second time ever in a Jersey Mike’s Subs. I wanted to record my experience as well. Upon walking in with my camera, I was stopped by a gentleman asking me can I help you? I simply continued to review the place. Asked me again couple of times than I finally let him know what I was doing. That I was getting documents the place so the I can write a review based of my experience. He apologized for the questions since they have been getting a lot of people trying to find out why the place is under new management. We continue to talk more while I placed my order for two Big Beef Kahuna combo with chips and drinks. There were three employees working there. Two young lady’s and one gentleman. All three were very friendly and helpful. The place was clean and nice. I got my...

I wish I could give them a lower rating than one star. I have been to Jersey Mike’s many times but this has been the worst jersey mikes I’ve ever been to. When I came into the store I ordered a giant sandwich they told me they did not have enough change for me to pay for my sandwich so I had to go to another store to get change and come back to get my sandwich when I came home my sandwich was completely wrong so I called them they argued with me on the phone and said I never even ordered a sandwich so I got back in the car and drove all the way back to the store to get my new sandwich and they asked me if I would preferred to just have bread instead of making me a new sandwich I said no and they snatch the sandwich out of my hand and made my new sandwich with a complete attitude I will never return to this Jersey Mike’s I recommend you not come here if you value good...