Baskin-Robbins — Restaurant in Baton Rouge

This is the second time I have been to this particular establishment. I have grown up with Baskin & Robbins and enjoyed it as a family treat and memory. Till I walked in today and noticed several things that put into question how clean is this store? Walking in one of the doors has a shattered glass door that is unsafe for small children and is a liability for the company. All the tables were very sticky from the lack of cleaning after other patrons have left. Also the store seemed cluttered as there were white buckets laying out in the dining room. Is this a correct way to store items? The dining area was not very clean as you can see trash on the floor and where the chocolate covered waffle cones were stored there was a big chocolate smear on the plexiglass that was an eyesore. The store seemed grungy in overall appearance. Customer service was just ok. There was no greeting by either employee they did make the order correctly but were indifferent in attitude. For the price I pay I would think a little more care into customer service would make the experience...

I’m a Door Dasher and they were out of the pre packed 9.99 ice cream! I asked the lady if they had any in the freezer she just nonchalantly looked at me and said no and continue to walk away! My customer also ordered a brownie sundae but they could not find the sundae cups. The other lady was looking for the cups and the one making our order said no don’t worry about it I’ll just put it into single cups and they can just call and complain if they have a problem with it! She was very unprofessional and makes me look bad when I deliver an item to my customers and it’s incorrect! She was using foul language and just acted as if she didn’t care about her job performance! It was on Tues March 31, 2020 and black young lady. She needs to be replaced. I don’t usually eat at Baskin Robins and now I probably never will. She was horrible, because I never make customer...

When I went in with my grandson after a Stranger Things marathon to ask for their Stranger Things themed ice cream. The person behind the counter acted like she didn't know what I was talking about. I asked her if there was a list, to which she responded by pointing to the end of the counter. She didn't direct me to the cardboard display that showed the ice creams available along with stickers and a doll. She wasn't absentminded but rather disdainful. Oh and they no longer have a water fountain, instead you have to buy water. However, the ice cream was EXCELLENT. UPDATE: 8/29/24 They're supposed to close at 9pm but when we arrived at 8:40pm on four occasions, the workers have locked the door and though they're still in there, they refuse to open the door. We finally gave up trying and go to Swirl, the frozen yogurt place...