Tsunami Sushi BR Highland — Restaurant in Baton Rouge

We're normally patrons of the shaw center location but we wanted to try out the new location. Firstly all the food and drinks were fantastic! Our server Noah was not only super attentive and an excellent server, but made fantastic suggestions for both food and drinks all evening. After our hostess who sat us was rude & purposely messed up our reservation he made sure to write down all of our allergy information & give suggestions around it. We enjoyed everything we tried and the food was delicious!! Everything about the reasturant itself& bar were A++

The only thing that was a major downer for us was the hostess herself & reservation system. We made a reservation through online (as is suggested/linked on thier page) INCLUDING ALL OUR FOOD ALLERGIES. The dinner was for my birthday / our anniversary so we wanted one of the quieter seating areas. We confirmed our reservation a total of 4 times!!! Twice through online and 2 phone calls. Only to get get there and check in and the blonde hostesses tries to seat us in a completely different spot than our reservation. We asked about the seating in the more private rooms. She told us those are reservation only and we wouldn't be able to sit there. We remind her we did in fact have a reservation for one of those rooms (which she checked us in under). She said let me see what I can do and walked back to the hostess stand leaving us in the middle of the main dining room kinda just standing there. Finally we get taken to our actual reserved seats where she proceeds to try an give us a lecture on how we didn't * ACTUALLY* make a reservation using the online system, and that they can't ever guarantee seating from it. That if we want an actual confirmed reservation we have to call. We preceed to tell her not only did we call, but the location had called to confirm our reservation over the phone that morning at around 11am. She then looks us dead in the face and goes " oh I'm not sure why we did that we were trying to not seat people because of a large party". So not only did she continuously basically argue with us about our reservation, lecture us about the right way to do it, she ended up admitting to our face they had just been trying to move reservations around to accommodate a last minute booking for a larger party. It was honestly just super rude and poor customer service how the hostess herself started our evening on the...

We had a really terrible, bizarre experience here last night. We sat in the back room which may have been the problem? We first noticed the really bright overhead lights, the loud acoustics in the room, and the table lamps were turned off. We ordered 2 rolls to start and they took about 45 minutes to come out. While we were waiting, we went ahead and ordered 3 small plates because we figured that would take awhile (although there was no one else sitting in the room so the restaurant definitely did not seem particularly busy). When we first sat down, the server said their restaurant was different from others because you could get fried rice with anything. However when my husband asked if he could have fried rice with his chicken, the server said no. Weird. The sushi tasted pretty good, although the black and gold roll was falling apart and hard to eat. Then we waited about 45 minutes for the small plates to come out. Finally two of them come out without utensils. A few minutes later, the last one comes out with forks! The beef on the fried rice looked old, grey, and cold so we asked if we could get a plain fried rice with no meat and to bring the check. The chicken, salmon, and vegetables were cold. We waited about 20 minutes but the fried rice never came out and neither did the check. At this point we were angry and hungry, as it had been 2 full hours and we had no idea what was taking so long in a restaurant that wasn’t full and with at least a dozen employees walking past us without offering help, explanation, apologies, refills, anything. So we walked to the front and asked the manager for the check. She was very nice and apologetic and comped most of the meal which was the right thing to do. We walked past the server and he avoided eye contact with us. It was infuriating. Also- we were never offered refills on the drinks we finished. 2 hours wasted and we went home still hungry. Unfortunately the incompetent server dropped the ball big time. Hopefully they can get both their service and their food presentation together for their sake but we will...

This post is intended to inform Tsunami staff, managers, and owners that a 4% surcharge on card transactions is not allowed by Visa and Mastercard. I also want Tsunami customers to be aware that their 4% non-cash surcharge adds to the already high prices of their sushi and is most likely not allowed as per processor rules.

My husband works in payment processing tech and was appalled at how blatantly Tsunami is violating the rules for what seems like their own profit. He didn't even have to look this stuff up because it’s so well-known in his line of work, but you can do a quick google search for Visa and Mastercard's Core Rules and find them.

Before last night, I hadn’t visited Tsunami in nearly a decade since I live out of town (grew up here and family is here, so I visit often). I've always had a good experience at Tsunami, and was excited to check out the new location on Highland with my family. Unfortunately, we left with icky feelings about their business practices.

It wasn't just the surcharging that made us feel this way. The large party contract we had to sign to book the reservation (for just 9 people), the per person order minimum ($35 on weeknights, $45 weekends), and the $1.50 charge for a squeeze of sriracha all felt... rather nickel-and-dime-y. They can do all these nitpicky things if they want, fine. But the 4% non-cash fee crosses a line, and not just ethically.

Why not just increase your prices 4% across the board, upset fewer customers, and remain in compliance? I don’t get it. I hope you will change this policy to be more transparent and start...