Ritzee Hamburgers — Restaurant in Battle Creek

I will absolutely never go here again. We were by there after a delivery & saw their sign for $1.99 hamburgers, so thought we'd give them a try. Yup never again. 1st, it's drive thru only, 2nd, the drive thru worker & the manager were very rude when I went back through to tell them my order wasn't correct. I was being completely nice, as I know mistakes do happen & the speaker didn't sound like it worked well. I told the worker that my order was supposed to be 8 plain (nothing on them) & 8 regular (as they come with ketchup, mustard & pickle). Worker states I NEVER said that. Well, she went to get manager. I tell manager that order is wrong, she very rudely answers back with no it isn't, we repeat our orders at the drive thru & window. I said I'm sry but nothing was repeated to me at either. Manager proceeds to tell me that she heard the worker repeat the order both times. If that wass the case I would have corrected worker at drive thru. Only thing repeated at drive thru was a very shocked response when I said I wanted 16 mini hamburgers & nothing but the total at the window. So I said nevermind I will never be coming here again. Absolutely horrible customer service on their part. But, the burgers weren't that good either. You couldn't taste the ketchup & mustard & you get 1 pickle that is somewhat rubbery & hard to bite without taking the...

We went to ritzee today and ordered a double cheeseburger with everything, an olive burger with everything ( fully aware that an olive burger only comes with olives and mayo) Ordered extra crispy fries. (when you ask for extra crispy they drop them for a bit longer. Got home, fries not crispy nor hot!! Went back to ask for hot crispy fries and for them to make my burger again because it will be cold by the time I got back home. Get home and the fries are perfect but now the burger only has olives and mayo. So I call and speak to the manager, Larin; only to be told the obvious; that olive burgers come with mayo and Olives she said even if you say everything that's all they put on them. This is so untrue because Ive ordered them at ritzee all the time. She wanted to debate with me instead of making a customer happy!! Wasted 45 minutes back and forth with ritzee today and won't be returning to this restaurant. The manager wanted to debate and argue instead of satisfying a long time paying customer. Service was usually good there but today it...

This place is full of nostalgia. I'm not sure how the service was back in the day but it's not that great now. We ordered an olive burger well done. Comments came from back in the kitchen, "All our meat is well done". I surely did not need to hear a smart comment. Best thing to say nothing and just give us our burger well done. We ordered two root beers. The girl was going over the order and said, "one mountain dew". My wife said no that was a root beer and the girl said smartly, "yeah I got that". So we didn't like the service and the food was second rate at best. Except for the fries, they were great! We won't be back. They should try fresh hamburgers and all beef hot dogs for starters and have the kitchen staff and counter staff get some manners. This was our first time and last time. By looking at the rest of the reviews I can see we must have gone when the prisoners took over. It's a shame because we love olive burgers and chili dogs but they were the worst. Nothing juicy about that burger. Sat around for...