Cheddar's Scratch Kitchen — Restaurant in Beaumont

First and foremost our server, Skylar K was FANTASTIC, so the 2 stars doesn't reflect on her, she was definitely 5/5 stars, very friendly and on top of everything, as we were a group of 6 adults and 2 children and some of our orders were complicated. Would definitely return to have her as our waitress again, she deserves a raise!

The problem was unfortunately with the food itself, this was my first time here as I'm from Massachusetts, but my girlfriend and her family are from the area and raved about Cheddar's.

The honey butter croissants tasted great, I would say they definitely had way too much butter sauce on them, but the piece I ate with less sauce tasted great.

My girlfriend and I ordered the spinach dip to share with everyone, but no one else wanted any once it came so just the two of us ate it. It didn't taste flavourful, like there was no seasoning, and all of the spinach was sitting on the bottom (which we didn't realize) and the cream, cheese and everything else was sitting on top. We took the rest home (I hate to let any food go to waste) but sadly it will probably get thrown out.

My side Caesar came out drenched in dressing and I couldn't eat it so I asked if I could get one with the dressing on the side and Skylar immediately returned it and brought me a new one. The romaine leaves on my new salad were old and some were already turning so I tried to just pick them out and eat the leaves that looked ok.

My girlfriend ordered the veggie platter, for her 4 sides she chose the broccoli casserole, steamed broccoli, carrots and green beans. The broccoli casserole didn't taste seasoned at all and the steamed broccoli was undercooked, it tasted hard like raw broccoli. Her green beans and carrots tasted ok though. She also had a side of the potato soup, but it has bacon in it (she doesn't eat meat) so I tried to eat it, but it tasted exactly like Campbell's potato bacon soup from a can, not fresh made, and then they just put some shredded cheese and bacon on top as a garnish.

Her mother also ordered the veggie platter, she chose green beans, corn off the cob, carrots and a loaded baked potato with a side salad. The side salad was ok as well as the green beans, but her carrots and loaded baked potato tasted over cooked and dry and the corn tasted like it was from a can.

I ordered the half rack of ribs with chicken fingers platter, I wanted to do half ribs half fried chicken with gravy (most big chains offer this combo) and told Skylar she could up-charge me to do it, but she said they can't so I asked for a side of gravy with my chicken fingers. My ribs were burnt on the outside and dry on the inside and drenched in sauce to cover up the char, I ate a few bites and brought the rest home for my dog, maybe. The chicken fingers had no flavor or seasoning either and the side of gravy was room temperature and already starting to thicken, also had no seasoning or flavor. I got a loaded baked potato and coleslaw as my sides, the coleslaw tasted fine, but the baked potato was dry as well so I requested a side of butter and sour cream to hopefully liven it up when I get home later.

I hate to leave reviews like this especially during times like these when there's so much extra going on with restaurants to be open properly, but working in the service industry myself for 15+ years I understand that you must have pride in what you do and food and drink quality along with customer service must be top priority. I hope management reads this and can make the proper adjustments and improvements, and give Skylar a raise! She...

Went there with my family before driving back to Houston. I’m a Beaumont native, and came in to visit. So let me start with the pothole the size of Saturn in their parking lot—no signage placed around it at all to warn drivers. If you drive a low car like I do, your car wouldn’t survive driving over it without MAJOR damage—it was literally a sink hole that had to have been about a foot deep. We enter the restaurant and are told 30-40 min wait. Ok. It was a Saturday night and they were pretty busy as expected, so we decided the wait was fair. An hour later & after asking about the wait, we (5 adults, and my 5 mo old niece) were seated in the party area at a table near the exit door (which wasn’t even properly closed) unlike the booth that we were told that we were initially promised. The acoustics in this section are the absolute loudest in the restaurant, and the area was meant for at least 8+ people per table. Ok, well after an hour’s wait time, we’re starving, so we accept it without complaint. Took about 15-20 min for a server to attend the table and another 10 min to get our drinks, 4 waters with lemon and 1 coke zero. Forgot the lemon; waited about another 5 min to get it. Coke was flat. Tack on an additional 20 min to get our appetizer with no napkins or silverware, and at that time we ordered food. Appetizer along with all things brought out were literally slammed down on the table. Food arrives, and by this time, we’ve been at the restaurant nearly 2 hours. I request more lemon for my dish, and by the time it arrives, I’m halfway through my food. Parents food was lukewarm not hot; my broccoli was cold. The table adjacent to us was a much larger party and had two waiters, including the one who was assigned our table, consistently attending their needs, and only after getting everything THEY needed, took the time to come to our table and take our order and get refills on water. We asked for our checks (my sister, brother, and I paid separately from our parents) and each of us wrapped our receipts around our credit cards to ensure that they were properly charged. My sister and I received our cards back, having been charged for the other’s food. If that was the only thing that went wrong, I would be ok with what the manager told us: that she would simply do a refund and recharge each of us the proper totals. But after arriving at a restaurant at 630 and leaving after 9:00, considering the IDGAF slower than molasses service, and ZERO apology from the waiter who was suddenly present and attentive during check time, I was expecting a comp/discount on some part of our table. I made the mistake of addressing my concerns to ANDREW A, our waiter, instead of the manager, who took no responsibility for our lousy experience and instead of caring to make things right, became defensive about all the issues I brought to his attention. If I could give 0 stars based on service alone, I would. Certain waitstaff either needs to be let go or retrained in customer service if the owner cares about who they employ at this place to represent the...

I don't normally leave negative reviews, but I feel like I have to for this experience. I came here around dinner time this evening and it is by far the worst experience I have had here. This is the 3rd time coming here in the past couple months and it keeps getting progressively worse. This will be the last time I come here. For starters, we are sat at a table that had not been cleaned very well, leading it to be pretty sticky. I wiped the table down myself with baby wipes. No big deal. I've done it before other places, I get it. Next, our server comes to our table and takes me and my wife's drink and appetizer order. We order our apps and drinks and while we are still trying to order our son's drink, she starts walking away. We have to call her back and tell her what he wants. She brings out our drinks and I ordered a half sweet and half unsweet tea and she bring me a regular sweet tea and walks away right after rushing us through ordering our food. I was going to let her know, the next time I saw her that my drink was wrong, but I didn't see her again until she brings out our actual meals(a different server brings our apps). On our apps, I ordered one extra well done and it comes out 1. Not cooked how I asked, and 2. Cold. We finally get our actual meals and the food is ok. Not great, but ok. But part of my order was missing. My order comes with 4 shrimp however only 2 were with my meal. And the food itself was fairly bland compared to how it normally is. When she brings our meals, I start stacking up our app plates since we were through with them and tried giving them to her as well as ask for a refill, but I guess she didn't notice and walks away. Instead, I put them on the edge of the table for the next time we see her. We didn't see her for a while and I'm already over the experience. I'm about halfway through eating when my wife stops her and asks for a refill for me. When she comes back with a drink for me, it's a Dr. Pepper which neither of us are drinking. By this time, I just ask for Togo boxes and pay. I'm done being there. This place used to have great service about 3 years ago and before, but they have gone very downhill since. They need to teach their servers that they actually need to check on there guest, how to prebus tables, and how to be nice and welcoming instead of rushing people through their experience. My other visits here over the past few months weren't great either, but this has been by far the worst. If you want better food at a similar price but want way better service, go to...