The restaurant was clean, smelled great and food was delicious. I will post pictures of food. I got the Seafood Platter to go.
This is my latest review, and unfortunately it is long overdue. My husband had hip surgery and I got behind on giving out my accolades. We got off to bit of a rough start because we were seated immediately but then kind of forgotten about. But once I alerted the staff everything else went very very smooth. Bridget had Javen come to wait on us. Javen was incredible : props to her for seeing tomato allergy card my husband had put on the table. Chef or Mgr Josea was such as helpful in ensuring my husband's meal was prepared with no tomato's. Javen took very good care of us throughout our stay. In closing, I was blown away when Ajee served us our food, followed by asking us how we were doing? I have never had this happen before it was a very very nice feeling. Keep doing what you're doing Pappadeaux as you remain one of my favorite restaurants. **
We (me and my husband) recently visited Pappadeaux and was greeted by waiter Saul. He was very polite and attentive. He was timely in taking our order and immediately brought out drinks and bread. One thing that stood out to me (and I have visited Pappadeaux many many times as it is one of my favorite restaurants) was before he brought out our entrée. He asked if we were finished with the bread (waited for us to answer before just taking it away) and then used a napkin that appeared to be folded triangular and began wiping up every crumb of bread leaving us with a perfectly clean table to it on.
At the end of the meal, I accidentally dropped my stuffed shrimp on the floor while trying to put it in a box. I tried picking it up but my arms were too short. When I mentioned it to him, he used a napkin to pick it up. I am sure he could have just as easily called for another staff who handles that to do it, but I think his excellent customer service skills allowed him to service us from beginning to end to ensure our every need was met. Thank you, Saul, for ensuring we had a spectacular experience while visiting Pappadeaux.
Our visit was about two weeks ago, but we were off to travel to Puerto Rico for the week, so this is my first opportunity to...
Read moreBeware of going to Pappadeaux when it is springtime. We gave my uncle a surprise birthday party. I ordered a Greek Salad with no tomatoes and extra toppings. Got my salad, I thought the extra topping were not in the bowl, but what I did have is tomatoes. I informed the waitress that there weren't any extra toppings and tomatoes in my bowl. She asked if she wanted me to have the salad remade, but I opted to pull out the tomatoes and asked her to bring the extra toppings.
She bought back my salad and the little that I began to consume was good. I got full really quickly and asked for a to-go container and I proceeded to put my salad in the container. We were getting ready to cut my uncle's cake, so I moved a few glasses from in front of my aunt and close by my to-go container. My husband looked and saw something moving on a cup that was near my to-go container. He grabbed a napkin to pick it up and noticed it was a caterpillar. We notified the waiter, he didn't seem shocked as if it were a normal thing. We asked him for the manager. When she came over, she made it seem as if we were wrong for finding it utterly disgusting to have a caterpillar crawling on a table, in a restaurant, near your food and drinks. She proceeded to tell us that oh yes it is spring time and caterpillars are out. My aunt told her, yes it is springtime and they are out, outside, but not in a restaurant crawling in people's food. The manager then asked where was the caterpillar and where did it come from and that she was trying to understand. My aunt told her, what are you trying to understand, a bug is crawling in people's salad and cups. The manager had nerves to say that there was no caterpillar in the salad. After a minute of going back and forth of trying to make her realize that caterpillars should not be by anyone's food, the manager said she would fix me a salad to go. I felt as if she thought we bought a caterpillar in to try and get the food free. They made my salad and we left. Later on that night, I had gotten hungry again. I checked my salad. It definitely was not the salad I ordered. Where were all of my extra toppings? I only had olives in the whole salad. What a waste of money as I didn't get the quality of Greek Salad prior to the caterpillar debacle. There were definitely other issues with the service, but I am upset about my salad...
Read moreWent here for my son‘s 18th birthday along with our elderly grandpa. I have never experienced worse service nor have I had such a terrible experience that cost over $200. We were there on a Thursday evening with a reservation. We arrived and they weren’t busy at all, most tables were empty. Despite this we were sat at a table next to the bathroom door. Our waiter was an absolute bumbling fool- first he took 20 minutes to even come to the table and greet us after we sat down. Then, he didn’t take our menus until I asked him to take them when we finally got our appetizers. Our food, while priced at a premium, was simply not good. My grandpa‘s potatoes that came with his rainbow trout were completely raw and inedible. My son’s filet mignon was improperly cooked and my salmon was extremely dry and overcooked. We were there to celebrate and I didn’t want to make a fuss so we sat through all of this. Then I got up from the table to remind the waiter that we were there to celebrate my son‘s birthday and that we would be getting a birthday dessert along with some other desserts for the table. Despite the fact that I made it an obvious point to approach him away from the table this young man then came to our table and directly told my son that he was going to be bringing out a dessert for him. Completely ruined any surprise. I was completely dumbfounded. Then he brought the desserts to the table without even saying happy birthday much less singing it- he just sat the desserts on the table and started to walk away. We had no spoons to eat the dessert with so I stopped him and asked for spoons before I could even sing and make it special for my son. Then we sat there for 15 minutes with no spoons to eat with waiting for this guy to bring some. One of the desserts was crème brûlée and it was more of a loose pudding than a creamy custard. Barely any Brulé on top and was really disappointing. Afterwards, I spoke with a manager, who assured me that she would pass along my review of the experience along with a refund request and despite having left my contact number with her, I have heard nothing. We spent over $200 for this horrible experience. Never will I recommend Pappadeaux’s to...
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