Sushi Zen — Restaurant in Beaverton

Overcharging Issues I don’t want to hurt their Google business rating, so I gave overall 3 stars, as I know the hard work that goes into running a restaurant. But honestly, I feel very disappointed. My kids like to come here, so it’s difficult for me to write this. Unfortunately, we noticed a pattern of being overcharged, especially when ordering items directly from the waitstaff along with selections from the sushi belt.

For example, a "special order" (ordered with the waitstaff) was placed on a "regular plate" by the cook, but when it came time to pay, we were charged twice—once for a regular plate (count on the table) and again as a special plate (on the table order check.) This meant we were paying more than we should. At first, I thought it was a one-time mistake, but after a few times of feeling our bill didn’t add up, I began taking pictures and double-checking. Sadly, it was evident that we were being overcharged for items more than once, and under different prices.

After we noticed this, we spoke up and took a break from visiting, hoping it would be resolved. When we recently returned after months not coming here for sushi, we double-checked the sushi plates, took pictures, did the math before paying, and found the same issue. My son and I spoke with the cashier about it again, but I don’t know if this is intentional or an operation issue that needs fixing. Either way, it’s frustrating, and I don't know how many other customers may be unknowingly overpaying. I noticed a 2-star review for this place from customer D. Skinta from 5 years ago talking about this overcharging issue.

I truly hope the owners see this feedback. I believe all customers deserve to feel valued and respected. The restaurant industry is challenging enough; it's not worth it to lose your customers over...

We have been to this location many times and have gotten great service in the past, however I need to state that when we came in tonight, for a birthday dinner (because we knew that this location would be perfect for it) we received borderline nonexistent service aside from initially being sat down. We understand it was busy but this was a blatant of not getting any form of service from the staff while others around us were served.

I ordered a miso soup and sauce that we enjoy eating our sushi with, and for 30 minutes we were not visited again. We were not checked on, a new party was sat beside us, fully served, and given miso soup all before we received our first order. We tried for 20 minutes to flag down the two waitresses, only to be given one sauce (when we needed two) and my miso soup order completely ignored. I had to walk up to the counter in order to get any staff to recognize we were not being served, and we were given a “sorry” and that’s all.

We weren’t offered to have our soup brought out, or have any mistakes fixed. I explained this was a birthday dinner and again all we got was “sorry”. The two waitresses tonight were not interested in serving us and took us leaving as just another spot to fill with another customer.

We are so very disappointed on our service and it has pretty badly ruined our faith in sushi zen, given we have been here many times in the past with great service.

Giving two starts because at the bare MINIMUM we were able to serve ourselves food, otherwise we would have not had any of our orders filled while others around...

I ordered a baked lobster roll with NO SAUCE at 16.50 for the whole roll, and then the California roll next to it to not have the orange fish eggs is absurd. When I called to have this rectified I was told that I had to waste more gas going there and back again to rectify the problem. Do yourself a favor EAT ELSEWHERE. I will take this matter up with my bank. Stop practicing HORRIBLE BUSINESS PRACTICES with your to go customers. You make the most money off them without screwing them over. You staple the bag so we couldn't check it there!!! In response to your response: There is white sauce, zoom in if need be it's the shiney stuff on top. I called my order in and we specifically talked about how the orange fish eggs on the California roll were fine. I have already contacted my bank as I told whomever I spoke with on the phone that evening that I was going to do. In the future with other customers as you've lost my business for life, try to value your customers time and the gas that they spend going to and from your establishment and take responsibility for your mistakes rather than blame the customer and demand that they continue to expend their resources for you to do the...