Pyzanos Lounge & Grill — Restaurant in Oregon

I will never go to this establishment again. My partner and I went out to dinner on Friday, May 30th, 2025 and afterwards stopped by Pyzano’s to watch people sing karaoke. I have been here 1-2 times before. I ordered one drink (vodka cranberry with a splash of pineapple) The bartender immediately had a terrible attitude. He checked our ID’s and put the flash on his phone and took a long, hard stare at my partners ID. Once he handed me my very watered down drink, he asked if I’d like to leave the tab open or close it. I chose to close it and I chose not to tip due to his very unfriendly, miserable attitude. The total was $10.25. The next day I look at my bank statements and I was charged one transaction of $10.25 and an additional transaction of $8.00. I decided to let the statement process, thinking maybe this is a fee that will be reversed or an error of some kind. Nope. Days later, the statement was processed and I was charged a total of $18.25 for one drink. While filling out the receipt, I left the tip part blank (a mistake I’ll never make again) and wrote the total down-$10.25. I am assuming this bartender made a deceitful and dishonest decision and took it upon himself to turn my “10” into an “18” and leave himself a tip he did not deserve. The man was of Asian decent and looked to be around in his mid 30’s-40’s. Pyzano’s, you lost a costumer because when I called your establishment to try and explain the situation and find a solution- a woman on the phone took down my name and number, details of the situation, and told me she would make sure the manager gets back to me and “gets to the bottom of this” and never called me back. I called on two separate occasions and was told they would get back to me. I’m from the Bay Area, and have used my card at multiple bars and establishments and have never had something like this happen. I moved to this small town 2 years ago. I would usually bring friends visiting town to this place, as I’ve had fun watching the karaoke here the few times I’ve been here. But if I cannot trust that the workers you have here will be honest and trustworthy when I hand them my card, I will no longer step foot in this place. I get it- it’s a dive bar, I’m not expecting a lot but I don’t think asking for honesty is a lot. You shouldn’t take advantage of people because you’re assuming that they’re under the influence and you can get away with it. If you want a tip for pouring a drink so badly, try cracking a smile or saying hello. I was stone cold sober walking into this place, and walking out. It’s pretty terrible to do this to people. It’s not the $8 that is extremely important, but it’s the principle of the situation. I cannot imagine how many people have had their money stolen from them...

Are used to come here for karaoke a couple years back. When my KJ switched to a different establishment, I went there instead. Today I came to play in their free poker league, and have some lunch. My bill came to $28 and I left a 22% cash tip for the server.

Later that day, I am checking my credit card receipts and there is a $30 pre-authorization on my card I went back to the bar to inquire about it, and the owner tells me they have to do that because some people don’t pay their tabs. As I explained, that is not my issue as a paying customer and you don’t have the right to pre-authorize my card for any amount of money, except for what I ordered and a tip if I choose to leave one on the credit card. In 40 years of eating in bars and restaurants, not once has somebody pre-authorize an amount on my card for more than what it should have been. The owner kept telling me they have to do it because of the people that walk out on their tabs. There are many solutions to that other than having peoples cards pre-authorized without their permission. Number one don’t run tabs, if someone hand you a card that is declined and will not pay the amount keep the card until they pay their tab. Or, tell the customer ahead of time that you were going to pre-authorize an amount on their card. Then if the customer is OK with it, there is no problem. This is especially a problem in this day and age when you see the posts of fast food, restaurants adding extra things to your order and people in the bar business changing the amount of your tip. It is sad it is come to this day when you have to take a photo of every receipt to protect yourself.

The poker group was run very professionally, and it was a good group of people. The biggest problem was the restrooms have had issues for a few weeks now. Every time someone opened the men’s restroom the sewer smell wafted out into the bar area.

In closing, it would have been nice if even the server or the owner would have said that they were sorry that I did not know about the charge being extra on my card until it actually processes but instead, it’s excuse on why they carry out a bad business practice because of them, allowing people to not...

Really wanted to love this place because I love karaoke. And I am a local. Came in had a great drink, did a song. Was having a really good time. There was a guest who started getting aggressive with my friends and I. She had been CLEARLY over served. She then proceeded to physically attack my friend and my husband, and then I had to defend us. In the end she ended up assaulting the police when they came and she called me racial slurs multiple times. That really doesn't really reflect on the establishment as a whole, what does is the owner came to the scene to show the police the footage. I stood right in front of him and apologized for causing any sort of issues at his establishment. He stared me down like I was a piece of garbage. And then after reviewing the footage that shows that I was literally being attacked by multiple people who were calling me racial slurs he did not come to me and apologize for my experience at his establishment. He continued to glare me down and then just left. So I don't know if there is a racial issue with the owner. I've never had an owner not apologizing they see the victim right in front of them. Never had and race issues at any other bar in Hillsboro. Now I have to go to court for defending myself at this bar.

The bartender was professional, outstanding and very responsive to the situation however. Only one girl was working that night (Sarah) and she made sure to communicate with me and treated me with respect. She's a reason to go back!

Edit: tried them twice more. Amazing bartenders. But for some odd reason when I went to put in a song the DJ felt it was his place to lecture me on my actions from two weeks prior. I'm an adult, not a child. He also holds no ownership of the establishment. Extremely unprofessional. I left immediately with my 8 friends. I won't be returning. In my opinion this isn't a safe space for...