Chipotle Mexican Grill — Restaurant in Bedford

I have been a loyal and regular customer of Chipotle restaurants for close to 15 years. The last year and change has been at the Great Road location in Bedford MA. Today I had the customer service experience that will end my business at Chipotle for the foreseeable future. Upon entering the establishment it was fairly clean, as it typically is. I got to the counter and placed my order with the kid at the food line who was friendly and attentive. About half way through my food being prepared I hear somebody say “Pull your mask up please” in a voice and tone that you would use with a toddler, I of course assumed the associate was not speaking to me. When she repeated, I realized it was me who’s mask had slid an entire 6 millimeters below the tip of my nose. I looked at her in disbelief as I was standing less than 5 feet from a grill cook and food line worker who both had their masks WELL below their entire nose. At this point I realized the rules only apply to the customer, not the employees. As I slowly raised my mask the unnoticeable amount to fulfill her need for attention, the same associate exclaimed “Do you want the food or not?” As if to imply that she was going to kick me out for not instantly and excitedly bowing to her every rude and overdramatized order. I took my food and left. Along with me left the $35-$40 I spend on a close to weekly basis at this Chipotle location. Never again will I be spoken to like a child by a store associate who doesn’t hold her fellow employees to the same standard that she so aggressively holds the...

Just had a terrible experience at this chipotle. I ordered a three piece taco meal and picked up in store. When I got back to my car, there was only one 'taco' wrapped in foil. Upon further inspection, the employee seems to have taken a quarter of a burrito tortilla and tore it into three little pieces as a replacement for my requested hardshell tacos. Now no associate made me aware of the change to my order when i picked up so i went back inside to see why this happened. The girl working just said "Yea idk we ran out of taco shells." Any other question I asked regarding it was met with one worded answers until she finally offered a replacement. I asked what sort of replacement and she gave me a bag of chips. If it wasn't already bad enough, the chips she gave me as my consolation prize were beyond stale.

Not sure if there is someone who is supposed to be supervising these kind of desicions when items are out of stock, but it should be brought to the customers attention at pickup. You shouldn't be charging me for three hard shell tacos when all i got was a torn piece of tortilla with a sprinkle of cheese and one piece of chicken.

We usually never have issues with this chipotle but clealy if theres any time to stay far away it is whenever these weekend night people...

I went in and stood in line... First time here at Chipotles... Im trying to eat healthier so read on overhead menu I can get a bowl instead of burrito. Good so far. I notice the woman behind the counter #2 position by meat (manager?) is barking at the girl in #1 position (start of line) and repeating "help the next customer"... Ok, still on target but not very nice to witness. When its my turn I ask the girl if the darker rice is fried rice or if its actually brown rice to which she replies " i dont know"... With a little bit of a shocked look I repeated my question... " Dont know" she replied... a few seconds pass and I ask "Didnt you get trained to work here?" to which she replies "No" and just stares at me... Now #2 is barking at her again saying there is too much chicken put on the tacos for the guy ahead of me... also not so nice... I mean surly they must try to keep portioning consitant...(with training?) I then ask the barking one if she knows if the brown rice is fried or just whole grain rice to which she replies "Its Brown"... So obviously no one is trained here... The place was messy but it was also full of high school kids. There were no forks in the condiment area or napkins or straws. Just let it all go... Anyway, not so...