EDIT: I will edit my review to reflect the fact that the owner called my husband and apologized and acknowledged the way things were mishandled. We greatly appreciate this. Favor gave us our whole money back in addition to $20 in gift certificate due to the issues that arose. Despite the fact that the owner was kind enough to call us, we will not be returning back to this restaurant. This restaurant has lot a lot of quality and care and from what I hear, it is no longer the same business that it used to be. I hope this changes and that we can perhaps pay another visit sometimes. But given that our order was made in error over 3 times with 2 of the times having no acknowledgement and no apology is enough for us. I hope they work on their systemic issues.

I rarely write reviewes. I simply have no time but tonight convinced me to write a review to save others from the headache that we went through. The customer service here is absolutely horrendous. We ordered our food from favor (obviously all electronic order with clear orders). We received our order completely wrong over an hour later. We verified with favor that in fact the restaurant gave the wrong order and that the gentlemen who delivered our favor alerted them that they are giving two orders that have the same receipt. The favor driver was told that nothing was wrong and he got the impression that either they didn't understand, care, or had a language barrier. We received an order that was nothing like what we ordered. When we called Madam Mam's, the manager asked us repeatedly whether we had looked in the bag and whether we were sure. After being told that the order was wrong for the 10th time, they went on to blame favor despite being told that the driver specifically noted irregularities with the order. The manager clearly took no direct responsibilities. Despite being able to make the food as they were alerted prior to 9 PM (before kitchen closing), the manager refused to do any of the options that in the past other business owners made in order to mend their error. They refused to refund us directly, noting that we could only have credit. They refused to remake the food for delivery or for pickup. It was clear that the manager DOES NOT care and that we were inconveniencing her at the end of the night. To make matters worse, THIS IS THE 3rd ERROR that has occurred in the span of the past year regarding separate orders. We will not be coming back here. Customer service is horrible. Management is horrible. Food was and is still good but I personally would rather choose a small business that holds themselves accountable and cares about customer service and their community reputation.