Arby's — Restaurant in Belleville

So I ordered about 40 dollars worth of food from this place I placed my order online so that they could understand how to prepare my food without me having to correct the order 90 times because this location isn’t the brightest bunch of people, I’ve ordered here several times and they ALWAYS forget my cheese cups, but on this particular order they decided they were going to make my food as soon as I placed the order.. it was a 30 minute drive… my food was extremely disgusting and ice cold so I call the manager like what the… he said that they make your food as soon as you place your order, but literally every restaurant or fast food place makes you pull up and announce that you have an online order and then they start your food… I called cooperate, they agreed about the food, was going to issue a full refund and they told me 7-10 days.. well it’s been over that and still nothing.. I would definitely not recommend eating here unless you just want to throw your money in the trash, because you won’t want this after it’s been sitting there for 30 minutes.. y’all’s fries maybe stay warm for 10 minutes, and then they’re like eating rocks 🙄 I will never waste my money here again, McDonald’s it is 🤣 at least they...

I ordered in the drive thru this evening. Pull up to the speaker and the employee is giggling as she’s asking me about my order. I give my order and had to repeat it twice. Pull to the window and she literally has her back to the window and is texting. Finally turns around and hands me my order. Forgot my drink and had to ask for it as she closed the window. I drive away and realize I was given the wrong drink. So I turn around and go back into the lobby to get the correct one. I said this is the wrong drink, could I please get the coke i ordered? One person said oh sure we can get you a coke, without even turning around to look at me. The three girls working the window (if you call it working) were laughing and one even mocked those words. I asked if I could speak to the manager. He was the one with his back to me and said yeah I’m the manager. Is there a problem? I asked for a card or a number to discuss this horrible service. Wouldn’t give me one. I promptly left with employees snickering and going back to texting. Awful service. Rude employees. So disappointed. Their staff could take a lesson from the Arbys in Swansea. ...

On Sunday June 12th. I stop at the one in Belleville, IL about 1:00pm. on my way to work. I went Inside to place my order along with three other guest. As we waited for someone to take our order no one came to the counter to see what we needed. We all noticed the employee's we talking very loud yelling about an order wasn't right that someone had places in the drive thru lane. Then one lady noticed that one employee was just standing waving her hands and I say one employee missing with her cell phone and the she sat it down next to food and start missing with her hair and yelling and talking very loud then she fix order that belong to the guest in the drive thru lane. I walk out and a few seconds the other three guest came out and went somewhere else. This is not a good look for this store I my never return to eat here again and this always has been my favorite place to eat. I think it's time someone from corporate to come to and check on these workers and the manager wasn't no were to be found. If she was there that day she need to be held accountable...