I left a movie early and walked over to Woods to get a drip coffee and wait for my companion. I stepped outside to smoke a cigarette. The coffee was lukewarm. I finished the cigarette and went back inside Woods and told the barista the coffee was lukewarm. She informed me they were out of drip coffee. I stood there for a second expecting her to offer to make me an americano. She did not. So I asked If they had a microwave. Without even glancing at me she said no, just an oven. I should have been offered a refund or an americano but was treated as if I was a nuisance wasting their time. Beware. I will not return.. UPDATE. Management was very responsive and seemed sincere in ensuring this would be brought up with the staff at this location. The downtown store is decent and well run with very polite staff. Looks like they are trying to meet that level of...
   Read moreThe place is very comfortable , and the baristas are very polite and helpful , i never have any problems when I order my drinks with special instructions and I usually don't get charged any extra money for my extra requests. And if they don't get it right they have always replaced it free of charge! I love their salted caramel cold brew, it gets better and better every time I have it! I have had my weird directions on how I like my drinks misinterpreted once or twice so I always be a specific as I can but like I said if its not right they will re-make for free. Its a good place. the drive through doesn't have much space for cars to wait and sometimes the line is long but it moves quickly, I'm usually surprised on how fast it is. Great drinks and...
   Read moreNormally when I come to this location I have excellent service and everything is great but when I came in this morning I got charged for the four shots I ordered and only got three (by the taste it was obvious, and it says so right on the label also not to mention I had been there a week before and it was the same price). On top of that it was like they heated the bag for my bagel bites but they were rock hard and obviously cold, which in turn, made them feel stale which is obviously not what you want for your ride into work. The service was fine for being 5 in the morning and all but it seemed like they were trying to rush me out instead of giving me a...
   Read more