I so badly want to like this place, but they have continuously let us down. I just moved to a new house and was disappointed that my favorite coffee stand is no longer on the way to work, but was excited to learn that Zoom Zoom carries my favorite chai. The staff is extremely friendly, but there are so many of them dealing with one order that my order has come out incorrect all but maybe two times. One girl takes your order, one fulfills it, one comes to the window to socialize, and one takes your money. Lots of room for miscommunication there. They try to make you feel like a regular, but it feels less than genuine. One woman came to the window while our drinks were being made and asked how we were and what we were doing that day, so we told her. Then she literally came back two minutes later and asked the same exact thing, seemingly unaware that we just told her. Clearly, she hadn't taken the time to listen. I stopped going there a little over a week ago, but today my boyfriend went through to pick up a drink for me and he described it as a "nightmare." They made the wrong sandwich, fixed it and gave it back, then said goodbye to him even though they still hadn't fulfilled the rest of the order. They finally asked him to pull around and get back in the line to wait, so they could help other customers. I really just wish one person would make it their task to see your order through from start to finish. It's too scatterbrained in there. They've forgotten to punch my card twice on double stamp Tuesdays and to give me the discount on Trivia Thursday when I answered the question correctly (These two are obviously petty things, but it all adds up and reinforces my decision to spend my money elsewhere.) I don't mind if someone can't memorize my drink order. I have no problem saying it every time, I just don't appreciate when you act like you remember my "usual" and get it wrong every time. I've been overcharged twice because they decided to make my drink a larger size than I ordered. Fortunately for them, the change isn't worth being late to work for. I didn't expect to leave such a long review, but in short . . . I've found it's much faster and more satisfying for me to leave a little early and go to Cool...
Read moreAWESOME breakfast place, only about 10 walking minutes away from the hotel in staying at.
Purchased a "Hockey Puck" (sausage egg & cheese) on croissant, and their garlic Feta dill cream cheese on an everything bagel.
Hockey puck is a great iteration of one of my favorite breakfast sandwiches. Egg was nice and soft, croissant wasn't too soft for the sandwich to fall apart (like Dunkin does, sometimes) nor too tough. Nice amount of cheese to make the sausage all come together in every delicious breakfast bite.
So their garlic Feta dill cream cheese is AMAZING and if it calls out to you, get it! It's as wonderful as you are probably imagining right now and tastes even better. Creamy, wonderful garlic flavor, nice dill and you get the Feta with no flavor overpowering each other (or you). It was wondferful on an everything bagel, and I'm sure it would also be delicious on a variety of the other bagels they have.
The food was ready for me in less than 5 minutes and I was nicely filled for a little under 10 dollars. The ladies working were super nice and helped me figure out what I wanted. If I'm ever passing by this area again I will surely hook my friends up with some amazing breakfast. If you live around here, go...
Read moreThis place is generally pretty good, but the quality control/training could be improved. 8 times out of 10 everything is great and perfect, but every now and then things like this happen. If everyone could be brought up to make sure they're all following cooking, presentation, and preparing procedures to the same standard, it'd be perfect every single time. I have no idea the name of the girl who made my sandwich today, but she 's made things inaccurately/improperly before :/
The sandwich as I got it today definitely was not worth $7, it has less egg and sausage than normal and half the croissant is just bread, which I've never experienced before 😶 I'm not swearing off this place by any means, but if I need a sandwich quickly before work in the next couple weeks I'm gonna go to Cruzn down the street instead, it's more consistent there
The older woman working today was nice, friendly, and had 1000% more personality/energy/life than the younger girl, and made me...
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