Fazoli's — Restaurant in Belton

I went on 7/30 roughly 630pm. Originally I was going to place my order online but when I got to the end it told me it would be a 40min wait so I decided to just go through the drive through. As soon as I pulled up I'm informed that they're out of bread sticks. So I ask are they substituting something else for the bread sticks. Because 1 bread stick is supposed to come with each meal. She informs me they are substituting either a piece of pizza or cheese cake and something else that I can't remember PER ORDER not per meal. I'm like what? That makes zero sense. She gets the manager who comes on the speaker and tells me that he's just doing what he's told. No apology for the inconvenience or anything. I order because I'm already here. I ordered the same thing the same way I ordered online. She tells me my total which is pretty close to the same total I got online. I get to the window and pay and she then informs me she didn't ring me up for the side salad. I'm like what? That doesn't make sense because that would make my total almost 4 dollars more than it was online and honestly had I known that when I paid I would have just left. I ask for the manager this time to explain what the heck. The order was still pulled up in my app so I show him like look it's the same order so why is it 4 dollars more through the drive through. Manager seems annoyed and couldn't really give me an answer. And once again offers no apology. I'm annoyed at this point but I've already paid for most of our meal so I pay another 4 dollars. We get our food home and my daughter immediately finds a long black hair in her spaghetti. The girl at the window had long black hair so I assume it's hers. I then open my fettuccine alfredo and there is barely any sauce on it and it's dry. I had to open a can of Alfredo that was in my cabinet and warm it up to add it to make it edible. So between the one substitute per order fiasco then the payment fiasco and then to get home to food with hair and not enough sauce. Like what the heck?! Why would y'all only offer one substitute per order? Make that make sense? Honestly I rarely go to fazolis anyway. Maybe once a year if that so we definitely won't be back . Y'all need to step up your customer service and get it together. That whole situation was...

Let me just start with this: Fazoli’s isn’t fast food. It’s fast comfort. It’s the kind of place where you can walk in tired, stressed, and craving something real and leave with a belly full of spaghetti and a heart full of “everything’s gonna be okay.” My wife and I love this place. Not in a “we go there sometimes” way. No, we are committed. Fazoli’s is the date-night destination when we’re too exhausted for fine dining but too hungry for frozen disappointment. It's good, it's hot, it’s convenient and I’ll say this loud enough for the folks in the Olive Garden parking lot to hear: The pasta and breadsticks here are better. Yes, better.  You can keep your fake Italian villa music and never ending salad bowls. Fazoli’s gives you the good stuff, no pretense just warm plates of joy and those glorious, buttery breadsticks that practically give you a hug before you eat them.  We had the spaghetti today. A classic. Simple, reliable, saucy like your favorite aunt who tells it like it is. And let me tell you it hit like a memory from childhood, like Sunday dinner at Grandma’s… if Grandma wore a drive-thru headset and served food in under 5 minutes. But the real gem of the day? Melissa the Gm. Now, not everyone’s built for hospitality. Some folks just go through the motions. But Melissa? She’s built like a front line pasta angel. Friendly, genuine, joyful like she was born to greet people and brighten their day. Fazoli’s made a perfect call putting her in charge. She doesn’t just run a restaurant; she sets the tone.  And here’s the thing I’ve learned: It’s not just about the food.  It’s the little things the way someone smiles at you, the way a hot meal shows up exactly when you needed it, the way breadsticks can somehow taste like a second chance. In a world that’s too busy, too rushed, too artificial Fazoli’s is a little reminder that simple joys still matter.  So thank you, Fazoli’s.  Thank you for the spaghetti. Thank you for the breadsticks.  And thank you for reminding me that sometimes, the best moments in life don’t need candles or reservations.  Sometimes, they just need garlic, pasta, and someone like Melissa saying, “Welcome in.”  We’ll be back. Probably too often. But I’m okay with that. Forever...

My husband and I went there tonight for dinner. Not real busy in the restaurant. Steady stream in the drive thru.

My husband ordered a dish and added shrimp. I ordered a dish and asked for broccoli to be added.

We got our food. No shrimp and broccoli that was way soggy. We told the young lady who was working in the dining area. She came back and said oh sorry we are out of shrimp...did you want a refund?

Then a young man came back and said...we do have shrimp did you want it or a refund? Yes we want the shrimp.... we wait and wait and wait. Finally it comes so my husband could enjoy it with the last 3 bites of his meal.

Never saw breadsticks...went up and ordered their cinnamon swirl breadsticks...and here we go again. Wait...wait...wait... finally went up to inquire about my order and I wait... and wait...finally asked for a refund. You sure you want a refund? They're ready.

Folks just a little customer service goes a long way. Just come out and talk to the customer. We've been really busy is not gonna cut it. There are a lot of places to eat in Belton...will you continue to be one...