Kenny's Sub Shop — Restaurant in Beltsville

First time ordering from the new Beltsville location that took about 2 years to open. The lady was so flippin rude on the phone. I said what I wanted at least 4 times and when it arrived, the one item I truly wanted was not included. That was the item I repeated many times. I knew this would be an issue bc. she was hardly paying attention to me on the phone. When I called back, she didn't even say hello. She just said "your order is on the way". I said, yeah, but the wings are not in there. She told me that she didn't charge me for them, even though I kept repeating the order. I said well you should send them for free. She said, "nothing is for free" ha! I hung up. What a horrible rude individual. The food was also cold when it arrived. My husband ordered steak and scallops, but it was mostly just broccoli. He also knew that all I wanted was some darn chicken wings with mumbo sauce, so he drove there and got them for me. He said the cashier was rude to other people and she was talking on her cell phone the whole time. Next time I want Chinese food or whatever, I'll stick to Mandarin Delight. They are so nice and always give freebies for big orders and would be at my house in a heartbeat if...

This place is a complete scam. I brought my iPhone 5 in to be fixed. After being assured by the shopkeeper that he had fixed "more iPhone screens than he can remember" I was told to give him 30 minutes and the job would be done. I returned 2.5 HOURS LATER and he had not even begun to address my phone. I waited for an hour while he labored over my phone, dropping various pieces on the ground and forcing parts in and out. At the end, I was handed a phone with a cheap Chinese screen that was totally washed out and pulsated along the perimeter.

After all this, I was asked to pay full price. I argued with the shopkeep who admitted it was a terrible job but still demanded full payment. I ended up paying half ($60) and was told to wait for a call so he could COME PICK MY PHONE UP FROM MY HOUSE and complete the repair with an OEM part.

Needless to say, the screen fell out within 5 days and I had to pay $150 to an authentic merchant to repair the failure of this establishment.

I have never posted a review of a business in my life. This experience was terrible.

STAY AWAY...

Let me start by saying that I enjoy quality food and great customer service. Kenny’s Sub Shop is by far one of the worst. My experience was a bitter sweet one, because it started out great until I purchased chicken that tasted like it had been sitting out for days and the inside looked rotten. I played it cool. I called the restaurant and spoke to one of the workers, (she’s usually the only one at the front) and told her about my experience. I told her that I didn’t want my money back I just wanted to inform them of my experience. She said “I’m sorry”. In my mind it was no problem and I knew I was never getting chicken from there again. Moral of the story I will not be eating there ever again, but good luck to anyone that decides to eat there. I suggest checking your food...