Subway — Restaurant in Belvidere Township

I recommend not stopping at this location eat. To start off with the bad experience, they were doing a deal buy any 2 foot long meals for $26. So my son, my niece and a friend of theirs went in. My son had ordered his meal and my nieces meal for the deal and when the staff realized there was another sandwich added to the order they refused the deal and said that because he’s buying three sandwiches the deal is off. So then, after a short argument, my son was like whatever he went to pay for the food and ended up and getting a fourth sandwich that they tried telling him that he ordered. my son had tried telling them. He only ordered three as There’s only three people standing there when he declined. They basically told him we are not throwing this away. You ordered it you’re getting it and they charged him for the fourth sandwich that he did not order. so he was basically told if you want your sandwiches you have to get all of them with no deal even though they were promoting it. In my opinion there is unfriendly rude. That isn’t the first time my family has gone there and dealt with such issues from management with bad customer service. This is done quite often at this location. They mess up on orders and blame the customers so that management doesn’t come down on them and get any of the employees in trouble so if you value your customer service, your food and your family I recommend going to a...

I saw the restaurant was open until 9 pm arrived at 750. Open sign was off restaurant was dark chairs up. I went in on a whim and asked are you still open? Employee stated yes UNFORTUNATELY.I order my food employees mask was down under his nose but I'm required to wear one in the restaurant. Seems pointless to me. Anyways checking out the employee seemed more concerned with his gf sitting at a table obviously waiting on him, he asked if I wanted any cookies or chips but the cookie contraption was empty. I said well I don't think you have any cookies he said oh yes they are back here we are closing ya know I said don't you close at 9? He said yes again as not even 8 pm yet. It was a very rude to...

If I could give 0 stars I would. Ordered 5 sandwiches and received 4. Of the 4 I received 2 of them were incorrect. Associate that I spoke to on the phone was very unprofessional and attempted to downplay his incompetence. “Sir if you were here you would have a better understanding of what happened here tonight.” I’m sorry but you accepted the job as a sandwich maker. If reading a printout and putting the proper ingredients into a sandwich is too much for you under the EXTREME circumstances of multiple people ordering, then life is gonna be extremely difficult for you. This Subway staff is very unprofessional and incompetent. Stick to the...